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The KPI Institute C-KPIP Exam Syllabus Topics:

The KPI Institute Certified KPI Professional Sample Questions:

1. Which is the calculation formula for "On-time arrivals (%)"?

A) None of the answers
B) [(B # A) / B] * 100, where A = # On-time arrivals and B = # Arrivals
C) (A1 + A2 + ... + An) / n, where A = trip completion time (days) and n = # Trips completed
D) (A / B) * 100, where A = # On-time arrivals and B = # Arrivals

2. How often should KPIs be modified?

A) Once a quarter
B) As often as required by strategy / operational changes
C) Once a year
D) Once a month

3. Which KPI measures the achievement of the following objective: "Build an environment that fosters creativity and innovation"?

A) Employees meeting continuing professional development requirements (%)
B) Training hours per full-time equivalent (FTE) (#)
C) Obtaining 3 new patents by the end of the financial year
D) Innovation ideas from staff (#)

4. For "Orders delivered on time (%)", the trend is good when:

A) Decreasing
B) Within range
C) Increasing
D) This is not a KPI

5. Which KPI should be used to balance "First call resolution rate (%)"?

A) Call duration (# / time)
B) Calls per hour (#)
C) Calls per staff (#)
D) Improve call resolution

Solutions: