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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welche Problem Management-Aktivität hilft sicherzustellen, dass die wahre Natur des Problems leicht nachvollzogen werden kann und aussagekräftige Management-Informationen erhalten werden können?

A) Schließung
B) Kategorisierung
C) Protokollierung
D) Priorisierung

2. Welche der folgenden Hauptziele hat das Incident Management?
1.So erkennen Sie automatisch Ereignisse, die sich auf den Service auswirken
2.Um den normalen Servicebetrieb so schnell wie möglich wiederherzustellen
3. Minimierung nachteiliger Auswirkungen auf den Geschäftsbetrieb

A) Alle oben genannten
B) nur 1 und 2
C) nur 1 und 3
D) nur 2 und 3

3. In welcher Kernpublikation finden Sie detaillierte Beschreibungen zu Service Level Management, Availability Management, Supplier Management und IT Service Continuity Management?

A) Servicebetrieb
B) Service Design
C) Serviceübergang
D) Servicestrategie

4. Service Assets dienen der Wertschöpfung. Welche der folgenden Arten von Service-Assets sind MAJOR?

A) Dienstprogramm und Garantie
B) Ressourcen und Funktionen
C) Anwendungen und Infrastruktur
D) Dienste und Infrastruktur

5. Wofür wird ein RACI-Modell verwendet?

A) Leistungsanalyse
B) Überwachungsdienste
C) Rollen und Verantwortlichkeiten definieren
D) Konfigurationselemente aufzeichnen

Solutions: