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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Which option represents the use of Lean principles?

A) Adding steps into a process to better define it
B) Going to "Gemba" to observe the current process
C) Writing a strategic plan based on patient and family values
D) Including patients in daily bedside rounds

2. What is a starting point for change management that can affect how leaders, health workers, and staff engage with the patient experience professional?

A) Skills training to make the change successful
B) Hiring new staff who agree change is needed
C) Awareness of the need for change and why the change matters
D) Setting a timeline for change that coincides with performance evaluations

3. Which approach is MOST consistent with Design and Innovation when improving the discharge experience?

A) Standardizing discharge instructions without any patient or family input
B) Mapping the discharge process with staff only and implementing one-time changes
C) Including patients and families in co-design, testing prototypes, and refining discharge processes based on feedback and results
D) Focusing primarily on reducing printing costs for discharge materials

4. Which of the following represents an element of leading change?

A) Implementing rapid cycle improvement
B) Formulating a communication plan
C) Picking a leader
D) Sustaining acceleration

5. A clinician ' s understanding of which factors has the GREATEST effect on their ability to manage a patient ' s care and anticipate the outcome of treatment?

A) The patient ' s attitudes about the diagnosis, care, and treatment
B) The attitude of the patient ' s family toward the patient
C) The patient ' s attitudes, preferences, and personal values
D) The clinician ' s personal attitudes, preferences, and personal values

Solutions: