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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. When communicating with a customer by writing a letter you should:

A) Keep the letter courteous, short and to the point and spell check it.
B) Sign the letter yourself.
C) Read through the letter before sending.
D) All of the above.

2. Face-to-face communication is the most effective way of communicating with customers to get:

A) Instant feedback.
B) A quick response.
C) Their address.
D) An idea of how much they have to spend.

3. The three generally recognised types of customer are assertive, analytical and:

A) Amiable.
B) Aggressive.
C) Aware.
D) Authoritative.

4. Customer information should be collected by a shop:

A) The first time the customer comes into the shop.
B) Once you are aware that the customer is a regular shopper.
C) When the customer makes his first purchase.
D) If a customer appears to be one who will return to the shop.

5. Market segmentation occurs when customers are sub divided into:

A) Different marketing areas.
B) Smaller groups to distinguish purchaser behaviour.
C) None of the above.
D) The same groups.

Solutions: