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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers wants to track when Technicians need to visit a customer site multiple times to resolve an issue.
How should a Consultant configure this using a single Work Order'

A) Create a new Work Order Line Item for each site visit.
B) Create a new Product Consumed for each site visit.
C) Create a new Child Work Order for each site visit.
D) Create a new Service Appointment for each site visit.

2. Which three factors should a Consultant consider when configuring routing? Choose 3 answers

A) Configure the Resource Availability Work Rule to calculatetravel at the expense of the resourceand breaks.
B) Set Auto Schedule to True upon creation of the Service Appointment.
C) Configure Schedule Policy by modifying Work Rules and Service Objectives.
D) A straight line is used to compute the shortest distance between two locations if Street LevelRouting is enabled.
E) Default Travel Speed is used only if a different travel speed is null on the resource.

3. Universal Containers wants to dispatchemergency work identified throughout the day that needs to be completed before lower-priority work.
What should the Consultant recommend to meet this requirement?

A) Apply the Reshuffle action within the Gantt.
B) Define a Global Optimization job to run hourly.
C) Write a batch Apex class to unschedule low priority work orders.
D) Create a custom Gantt action to call an Apex class to reschedule appointments.

4. Which configuration can Universal Containers use to brand the Salesforce Field Service mobileapp?

A) Company address
B) Company style sheets
C) Company colors
D) Company logo

5. Universal Containers (UC) is rolling out InventoryManagement to better manage parts and inventory. UC wants to automatically associate certain parts and products to Work Orders upon creation based on the work to be performed.
How should the Consultant meet this requirement?

A) Add Products to the Work Order Products Related Liston the Work Type object.
B) Add Products to the Products Required Related List on the Work Type object.
C) Add Products to the Work Order Products Related List on the Asset object.
D) Add Products to the ProductsRequired Related List on the Asset object.

Solutions: