ISO ISOIEC20000LI : Beingcert ISO/IEC 20000 Lead Implementer Exam
- Exam Code: ISOIEC20000LI
- Exam Name: Beingcert ISO/IEC 20000 Lead Implementer Exam
- Updated: Sep 24, 2026
- Q & A: 123 Questions and Answers
About ISO ISOIEC20000LI Exam Questions
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ISO ISOIEC20000LI Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Management System Requirements | - ISO/IEC 20000 Requirements
|
| Topic 2: Fundamental Principles and Concepts of Service Management Systems | - Service Management System Concepts
|
| Topic 3: Continual Improvement | - Improvement Activities
|
| Topic 4: Preparation for Certification Audit | - Certification Readiness
|
| Topic 5: Monitoring and Measurement of an SMS | - Performance Evaluation
|
| Topic 6: Planning an SMS Implementation | - Implementation Planning
|
| Topic 7: Implementing an SMS Based on ISO/IEC 20000 | - Service Management Processes
|
ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:
The purpose of control 7.2 Physical entry of ISO/IEC 27001 is to ensure only authorized access to, the organization's information and other associated assets occur. Which action below does NOT fulfill this purpose?
- A. Implementing access points
- B. Using appropriate entry controls
- C. Verifying items of equipment containing storage media
Correct Answer: C 🗳️
An organization has adopted a new authentication method to ensure secure access to sensitive areas and facilities of the company. It requires every employee to use a two-factor authentication (password and QR code). This control has been documented, standardized, and communicated to all employees, however its use has been "left to individual initiative, and it is likely that failures can be detected. Which level of maturity does this control refer to?
- A. Defined
- B. Quantitatively managed
- C. Optimized
Correct Answer: A 🗳️
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Which of the following practices Indicates that Company A has Implemented clock synchronization?
- A. Information processing systems are coordinated according to an approved time source
- B. Logs that record activities and other relevant events are stored and analyzed
- C. Suspected information security events are reported in a timely manner through an appropriate channel
Correct Answer: A 🗳️
Which tool is used to identify, analyze, and manage interested parties?
- A. The likelihood/severity matrix
- B. The probability/impact matrix
- C. The power/interest matrix
Correct Answer: C 🗳️
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Some of the issues being discussed in the awareness session were too technical for the participants. What does this situation indicate? Refer to scenario 6.
- A. TradeB did not evaluate the competence of the trainer
- B. Employees are equipped with information security expertise, therefore. they do not represent a potential risk
- C. TradeB did not determine the type and level of competence needed
Correct Answer: C 🗳️
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