ISO ISOIEC20000LI : Beingcert ISO/IEC 20000 Lead Implementer Exam

  • Exam Code: ISOIEC20000LI
  • Exam Name: Beingcert ISO/IEC 20000 Lead Implementer Exam
  • Updated: Sep 24, 2026
  • Q & A: 123 Questions and Answers

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ISO ISOIEC20000LI Exam Syllabus Topics:

SectionObjectives
Topic 1: Service Management System Requirements- ISO/IEC 20000 Requirements
  • 1. Leadership and commitment
  • 2. Roles and responsibilities
  • 3. Context of the organization
  • 4. Service management policy
Topic 2: Fundamental Principles and Concepts of Service Management Systems- Service Management System Concepts
  • 1. Benefits of an SMS
  • 2. ISO/IEC 20000 framework
  • 3. Service management principles
Topic 3: Continual Improvement- Improvement Activities
  • 1. Corrective actions
  • 2. Nonconformity management
  • 3. Continual service improvement
Topic 4: Preparation for Certification Audit- Certification Readiness
  • 1. Compliance verification
  • 2. Evidence collection
  • 3. Audit preparation
Topic 5: Monitoring and Measurement of an SMS- Performance Evaluation
  • 1. Service reporting
  • 2. Management review
  • 3. Monitoring and measurement
  • 4. Internal audit
Topic 6: Planning an SMS Implementation- Implementation Planning
  • 1. Service management objectives
  • 2. Implementation roadmap
  • 3. Risk and opportunity management
Topic 7: Implementing an SMS Based on ISO/IEC 20000- Service Management Processes
  • 1. Incident and problem management
  • 2. Service portfolio management
  • 3. Relationship and agreement management
  • 4. Service design, build and transition
  • 5. Service assurance
  • 6. Supply and demand management

ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:

Question #1

The purpose of control 7.2 Physical entry of ISO/IEC 27001 is to ensure only authorized access to, the organization's information and other associated assets occur. Which action below does NOT fulfill this purpose?

  • A. Implementing access points
  • B. Using appropriate entry controls
  • C. Verifying items of equipment containing storage media
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #2

An organization has adopted a new authentication method to ensure secure access to sensitive areas and facilities of the company. It requires every employee to use a two-factor authentication (password and QR code). This control has been documented, standardized, and communicated to all employees, however its use has been "left to individual initiative, and it is likely that failures can be detected. Which level of maturity does this control refer to?

  • A. Defined
  • B. Quantitatively managed
  • C. Optimized
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Question #3

Which of the following practices Indicates that Company A has Implemented clock synchronization?

  • A. Information processing systems are coordinated according to an approved time source
  • B. Logs that record activities and other relevant events are stored and analyzed
  • C. Suspected information security events are reported in a timely manner through an appropriate channel
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #4

Which tool is used to identify, analyze, and manage interested parties?

  • A. The likelihood/severity matrix
  • B. The probability/impact matrix
  • C. The power/interest matrix
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Question #5

Some of the issues being discussed in the awareness session were too technical for the participants. What does this situation indicate? Refer to scenario 6.

  • A. TradeB did not evaluate the competence of the trainer
  • B. Employees are equipped with information security expertise, therefore. they do not represent a potential risk
  • C. TradeB did not determine the type and level of competence needed
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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