EXIN ITILFND_V4 : ITIL 4 Foundation
- Exam Code: ITILFND_V4
- Exam Name: ITIL 4 Foundation
- Updated: Sep 13, 2026
- Q & A: 376 Questions and Answers
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EXIN ITILFND_V4 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ITIL Service Value System | 20% | - Governance - Service value chain
- Purpose and components |
| Organizational Structure and Roles | 10% | - Teams and groups - Key roles and responsibilities |
| ITIL Practices | 30% | - Technical management practices
|
| Key Concepts of Service Management | 15% | - Services, service offerings, service relationships - Value, value co-creation, stakeholders - Service management as a practice |
| Technology and Information Management | 10% | - Information management principles - Role of technology in service management |
| ITIL Guiding Principles | 15% | - Optimize and automate - Collaborate and promote visibility - Start where you are - Think and work holistically - Progress iteratively with feedback - Focus on value - Keep it simple and practical |
EXIN ITIL 4 Foundation Sample Questions:
Which helps to manage an incident when it is unclear which support team should be working on the incident?
- A. Disaster recovery plans
- B. Target resolution times
- C. Self-help
- D. Swarming
Correct Answer: D 🗳️
Which is an activity of the 'problem management' practice?
- A. Prioritization of problems based on the risk that they pose
- B. Resolution of incidents in a time that meets customer expectations
- C. Authorization of changes to resolve the cause of problems
- D. Restoration of normal service operation as quickly as possible
Correct Answer: A 🗳️
Which is part of the definition of a customer?
- A. The role that defines the requirements for a service
- B. The role that authorizes budget for service consumption
- C. A means of enabling value co-creation
- D. A set of specialized organizational capabilities for enabling value
Correct Answer: A 🗳️
What are guiding principles?
- A. A set of specialized organizational capabilities for enabling value for customers
- B. A description of one or more services that help address the needs of a target consumer group
- C. A set of interconnected activities that help an organization deliver a valuable service
- D. Recommendations that help an organization when adopting a service management approach
Correct Answer: D 🗳️
What describes the steps needed to create and deliver a specific service to a consumer?
- A. A value stream
- B. Service management
- C. Practices
- D. Service level management
Correct Answer: A 🗳️
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