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EXIN ITIL 4 Foundation Sample Questions:

1. Which practice ensures that any addition, modification, or removal of anything that could have an effect on services is assessed and authorized?

A) Service configuration management
B) Deployment management
C) Release management
D) Change control

2. Which facilitates outcomes that customers want to achieve?

A) Service
B) IT asset
C) Organization
D) Warranty

3. What describes how components and activities work together to facilitate value creation?

A) A service relationship
B) The ITIL guiding principles
C) The ITIL service value system
D) The four dimensions of service management

4. Which statement about the automation of service requests is CORRECT?

A) Service requests and their fulfilment should be automated as much as possible
B) Service requests and their fulfilment should be carried out by service desk staff without automation
C) Service requests that cannot be automated should be handled as problems
D) Service requests that cannot be automated should be handled as incidents

5. Which practice has a purpose that includes managing risks relating to confidentiality, integrity and availability?

A) Problem management
B) Service configuration management
C) Change enablement
D) Information security management

Solutions: