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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Which are two Operational Pain Points that midsize businesses face? (Select two.)

A) Midsize businesses find that their existing basic automated call distribution (ACD) and reporting systems are no longer meeting their business requirements.
B) Midsize businesses have many of the same customer experience aspirations as large enterprises, but with far smaller budgets.
C) Multichannel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls
D) End customers want to interact with the business through the channels they choose and have a seamless experience across multiple channels.

2. Which are three characteristics of the typical business with fewer than 2.000 Employees/30 to 250 Agents? (Select three.)

A) The business applies technology to address a business problem
B) The business lacks technical knowledge
C) The CEO/Owner is most likely the buyer
D) The business believes that contact center capabilities are essential
E) IT is the buyer or strong influencer

3. Which are two CXQor Business Owner Pain Points that midsize businesses face? (Select two.)

A) Midsize businesses have many of the same customer experience aspirations as large enterprises, but with far smaller budgets.
B) End customers want to interact with the business through the channels they choose and have a seamless experience across multiple channels.
C) Multichannel contact center capabilities ate now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.
D) Midsize businesses find that their existing bask automated call distribution (ACD) and reporting systems are no longer meeting their business requirements.

4. If a customer answers yes to the question: "Do you foresee growing beyond 100 agents within 12 months of deployment?" Which solution should you guide them toward?

A) Avaya Contact Center select
B) Avaya IP Office Contact Center
C) Avaya Outbound Contact Express

5. Which are four business attributes where you should propose Avaya Contact Center Select to a business? (Select four.)

A) The business requires English-only support
B) The business needs to respond or initiate social media interactions
C) The business requires feature richness
D) The business considers the contact center as mission critical
E) The business needs blended multichannel

Solutions: