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Avaya 3303 Exam Syllabus Topics:

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. The implementation engineer has completed the pre-installation processes and has established the necessary connections for an Avaya Proactive Contact (APC. system. She is now ready to install the Proactive Contact software.
After installing the operating system, what is the next step required for the APC software installation?

A) Install the Dialer software.
B) Add ports to resource groups.
C) Plan system capacity.
D) Install WebLM.

2. A system administrator has set up a new completion code in Editor on Proactive Contact 5.X. A Job is started and after some time has passed, the Monitor is opened to see how many calls have been released using the new completion code. No calls have been released.
What are three reasons for this happening? (Choose three.)

A) The agents was not aware of the new completion code.
B) The completion code was not assigned to a short-cut key.
C) The new code was not available because it was created on another dialer in the pod.
D) The new completion code Is not available for use untilafter the next dialer restart.
E) The new completion code is an agent completion code.

3. Which three should you verify if a network connection error is suspected between the Avaya Proactive Contact 5.X server and the PG230RM? (Choose three.)

A) Run lanscan and landiag and look for collisions and other errors on the internal network (lan0).
B) Verify that SWITCHTYPE is set to DIGITAL in /opt/avaya/pds/etc/master.cfg on the Avaya Proactive Contact server.
C) Verify the name (switch1) and IP address for the PG230RM matches between the /etc/hosts onthe AvayaProactiveContact server and in the Network Configuration page on the PG230RM (under the Current Internet Address).
D) Verify you have an active flashing LED light on the front of the ENBC card indicating LAN activity.
E) Verify that there are four swif_dg processes running on the Avaya Proactive Contact server.

4. What does Native Voice and Data Transfer do?

A) Allow a Supervised Transfer to a Supervisor's phone.
B) Transfer voice and data from an outbound job to an outbound job.
C) Allow a Blind Transfer to a Supervisor's phone.
D) Transfer voice and data from an outbound or blend Job to a blend or inbound job.

5. A system operator reports that agents are randomly being disconnected from Proactive Contact Agent. You have reviewed the available data and it is inconclusive. Since the problem is intermittent, you need to set up the dialer so that it will gather the data you need in the future.
Assuming that the current date is February 19, 2011, which command would you enter in the hopes of recording the next occurrence?

A) logadm -p opmon |7
B) logcat -p agent
C) tail-facc*0219
D) check_errors 20110219

Solutions: