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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. A customer wants an Avaya Elite Multichannel R6.6 solution with the following deployment options:
* Single Server
* Multiple Server - Single VMS
* Multiple Server - Multiple VMS
In a Multiple Server - Single VMS Preferred Deployment option, which three are the part of the 3-server solution? (Choose three.)

A) EMC-VMS
B) EMC-CORE
C) EMC-IDS
D) EMC-SQL-DB
E) EMC-XML

2. A Call Management System (CMS) Release 19 goes to market per the Avaya Global Product Distribution policy. It is sold through direct and indirect channels. The channel strategy and sales model are not affected by this release.
Which three are CMS Release 19 deployment options with the flexibility to meet the needs of every customer? (Choose three.)

A) CMS Virtual Appliance OVA (Customer-provided VMware vSphere Platforms)
B) Oracle Sun Blade 150
C) Oracle Fire V880/V890
D) Amazon Web Services
E) Avaya Solutions Platform Servers

3. A customer wants to use their Contact Center strategically, rather than just as a mechanism to field customer calls. Which three are Workforce Engagement optional add-ons? (Choose three.)

A) Desktop and Process Analytics
B) Workforce Management
C) Customer Feedback
D) Quality Monitoring
E) Speech/Voice Analytics

4. Refer to the exhibit.

In this example, the target market is enterprise contact centers and general enterprise telephony customers who are implementing CTI applications with Communications Manager.
Which open standards-based solution runs on a Linux server, is tightly integrated with a Communication Manager and Elite Multichannel solution, and is missing from this diagram?

A) Avaya Aura® Media Server
B) Avaya Aura® Session Manager
C) Avaya Aura® Session Border Controller
D) Avaya Aura® Application Enablement Services

5. An Avaya Aura® Call Center Elite customer wants an application solution with the following requirements:
* Synchronizes with a deskphone to share the control of telephony and agent features
* Includes capabilities of integrated video and Instant messaging
* Increases collaboration
* Reduces agent talk time and facilitates first call resolution
To meet these requirements, which two applications would you recommend to be used in conjunction with Call Center Elite? (Choose two.)

A) Avaya one-X® Agent
B) Avaya Agent for Desktop (AAfD)
C) Agent Desktop Displays (ADD)
D) Agent Map

Solutions: