Avaya 6201-1 : Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam

  • Exam Code: 6201-1
  • Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
  • Updated: Sep 30, 2026
  • Q & A: 55 Questions and Answers

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Avaya 6201-1 Exam Syllabus Topics:

SectionObjectives
Contact Center Implementation- Deployment and Configuration
  • 1. Agent, skill, and vector configuration
  • 2. Installation prerequisites
  • 3. Hunt groups and routing strategies
Avaya Call Management System Fundamentals- CMS Configuration
  • 1. CMS architecture and functions
  • 2. Data collection and reporting
  • 3. Administration basics
Reporting and Performance Management- Monitoring Operations
  • 1. Real-time and historical reports
  • 2. Agent and split performance analysis
  • 3. Service level measurement
Call Routing and Vectoring- Routing Configuration
  • 1. Vector programming concepts
  • 2. VDN configuration
  • 3. Call treatment and routing logic
Avaya Aura Communication Manager Fundamentals- Platform Architecture
  • 1. Avaya Aura Communication Manager components
  • 2. System architecture and integration
  • 3. Licensing and feature overview
Maintenance and Troubleshooting- System Support
  • 1. Diagnostic tools and logs
  • 2. Backup, restore, and best practices
  • 3. Common implementation issues

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

Question #1

A home shaping company advertises special offers to shapers who place orders on Sundays. Sunday callers are routed a message that describes the special offer before the call is connected; to an agent to take the order. The vector contains a conditional step to test for the day of week (goto step 11 if D=1 (Sunday) and step 11 plays the special offer message).
Which Call Vectoring feature allows letters to be used as conditions or thresholds in many vector commands?

  • A. Call Classification
  • B. Call Prompting
  • C. Variables in Vectors
  • D. Adjunct Routing
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #2

How are feature packages, like External Call History or Forecasting, installed an a CMS system?

  • A. Using CMS main menu, System Setup menu, Package management option
  • B. Using cms adm menu:, pkg_install option
  • C. From Solaris shell as root by issuing 'pkgadd -d <package name>' command
  • D. Using cms svc menu, pkg_install option
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #3

A technician integrates the customer's network and links the CM reference between CM and CMS is greater than 24 hours.
What can be done to fix the problem?

  • A. In. CMS, login as root and use the /cms/datesync command to sync the CMS and CM time.
  • B. Shutdown the CMS to the ak prompt level and adjust the BIOS time.
  • C. Run the script /cms/install/autotime to synchronize the Communication Manager's time to the CMS
  • D. From Solaris login as root and use the date command
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #4

A customer needs help with maintaining service level targets.
Which Advocate feature will make automated adjustments to overload settings?`

  • A. Dynamic Threshold Adjustment
  • B. Dynamic Percent Allocation
  • C. Service Objective
  • D. Vector Queuing Priorities
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #5

Which two statements about CMS and CM connectivity are true? (Choose two)

  • A. The switch can have a direct-connect to the CMS
  • B. If the switch uses a CLAN card, the switch must be direct-connected to the CMS
  • C. If the switch uses a processor Ethernet instead of a CLAN card, it must use a direct connect to the CMS through a network.
  • D. The switch and CMS can he connected through a network.
Reveal Solution  Discussion  0

Correct Answer: B,D  🗳️

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