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Apple Desktop Service Certification Sample Questions:

1. Why is a systematic troubleshooting approach useful?

A) It provides a telephone support system to help you resolve all issues.
B) It verifies all operating system components are functioning.
C) It gives you precise guidelines for what to charge for repairs.
D) It works when inspiration or experience fails.

2. The liquid cooling system inside a Power Mac G5 (June 2004) has failed, causing a coolant leak. According to Apple references, what should you do FIRST?

A) Unplug the computer immediately.
B) Drain and refill the liquid cooling system.
C) Use a patch kit to re-seal the leak.
D) Let the computer run overnight to evaporate any spilled liquid.

3. In the component isolation technique, if you do not get a startup chime and/or a flashing question mark after configuring a minimal system, you check the components of the minimal system by _____.

A) replacing them with known-good parts in a specified order
B) adding more known-good parts in a specified order
C) disassembling and reassembling them
D) replacing them with known-good parts in any order

4. A customer states that he cannot transfer files over the Internet after connecting his new iMac (Early 2006) to his cable modem via Ethernet. According to the Apple General Troubleshooting Flowchart, which of the following is the most efficient area to pursue FIRST?

A) The Internet Connect application
B) Network system preferences
C) Computer and cable modem compatibility
D) Mac OS X Software Update

5. A customer states that she sees an error message appear when she opens her Web browser with her iMac (USB 2.0) using dial-up Internet service. The message displayed in the Web browser is "The specified server could not be found." When she attempts to access the same Web page a second time the Web page is loaded without a problem. Which of the following is the BEST explanation for what is happening?

A) The Web browser is configured to only access Web pages when reloaded.
B) The Web browser attempted to load the page before the iMac's dial-up modem had finished connecting to the Internet Service Provider.
C) The iMac needs to warm up before it can access the Web page.
D) The iMac's dial-up modem is configured for extra error correction resulting in the delay.

Solutions: