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Apple Macintosh Service Certification Sample Questions:

1.
A customer brings a Mac Pro to your service center for repair. After finding the serial number, which TWO of the following sources will display the proper AppleCare name for that Mac Pro? SELECT TWO

A) Apple Name Tool
B) Console
C) System Profiler
D) GSX
E) Apple Hardware Test
F) Terminal
G) MRI

2. A customer claims that her Mac cannot connect to her AirPort Express network at home. Which of the following would be the BEST question to ask her FIRST?

A) What type of wireless card is installed in your Mac?
B) Does your ISP support wireless access to the Internet?
C) Can any other computer successfully join her network?
D) Have you upgraded to Mac OS X v10.7.3?

3. What type of tape do you use to keep disconnected cables out of the way when replacing logic boards in a MacBook Pro (Retina 15-inch)?

A) Foil
B) EMI
C) Kapton
D) None of the above

4. You require additional information about a specific problem with a customer's Mac. Which one of the following resources is the Apple-recommended choice for researching the problem?

A) Discussions
B) Downloads
C) Apple support articles
D) User's manual

5. When discharging a CRT, what part do you touch with the tip of the discharge tool?

A) High voltage cable
B) Yoke connector/cable
C) Anode aperture
D) Flyback transformer

Solutions: