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| Section | Objectives |
|---|---|
| Topic 1: Solution Architecture and Overview | - Sterling Order Management V9.1 architecture components - Deployment topology and environments |
| Topic 2: Troubleshooting and Administration | - System monitoring and logs analysis - Performance tuning and issue resolution |
| Topic 3: Business Process Configuration | - Order lifecycle configuration - Workflow and process modeling |
| Topic 4: Installation and Configuration | - Installation prerequisites and system requirements - Initial configuration and setup of Order Management system |
| Topic 5: Integration and Extensions | - Integration with external systems and services - API usage and customization points |
1. The current implementation of IBM Sterling Selling and Fulfillment Suite is interfaced with an external system using web services on ESB Server. The external system will send requests to create sales order. The request XML will be put on a JMS Queue and processed by an Integration Server to create sales order. After the order is created, an acknowledgement message will be posted to the JMS Queue and the Integration Server will send the acknowledgement back to the external system. The external system application administrator restarted the ESB server in the middle of acknowledgment processing. The following error is displayed in the Integration Server log. javax.xml.ws.WebServiceException: java.net.SocketTimeoutException: Socket operation timed out before it could be completed At the time of this failure, there are 100 orders in the JMS Queue and they are not consumed because of this failure. What should the administrator do to efficiently process those 100 pending orders?
A) Restart the JMS, Application and Integration Servers.
B) Restart the Integration Server.
C) No action is needed. When the external system sends another message (order creation request XML), all the pending messages will beconsumed.
D) Restart the Application Server.
E) Restart the JMS Server.
2. In an out-of-the-box implementation of IBM Sterling Selling and Fulfillment Suite, the Application and Agent Servers are running on an AIX Server. Which startup script should be used to start agent servers?
A) $INSTALL_DIR/bin/startagentserver.sh
B) $INSTALL_DIR/bin/startdefaultagent.sh
C) $INSTALL_DIR/bin/agentserver.sh
D) $INSTALL_DIR/bin/triggeragent.sh
3. Due to the large number of orders coming from a particular customer, a developer decides to dedicate some workers to work on orders of only that particular customer. How can the developer implement this?
A) Create a team and assign all the dedicated users to that team.
B) Create a new set of UI screens for that particular customer which any of the workers can access.
C) Create a user group and assign all the dedicated users to the user group.
D) Create a menu group and add menu items that are specific to the customer.
4. The loss prevention team uses a custom java program to analyze potentially fraudulent returns in the stores. They now want the program to also be able to get the list of return orders within the Sterling Order Management system with a refund amount exceeding $250. Due to technological barriers, the java program cannot use web service or JMS-based integration. What is the most effective way of integrating the custom java program with Sterling?
A) By using the createEnvironment API, the custom java program can invoke the getOrderList API synchronously.
B) A service can be created to invoke the custom program that can be invoked from within the Service Definition Framework, and the order xml can be passed as an argument to the service.
C) A stored procedure can be written that will extract the order data from the database and write to a local file that can be picked up by the custom program.
D) The API tester can be used to invoke the getOrderList API and the results can be sent via email to the loss prevention team.
5. An inventory update job has identified all orders which do not have enough inventory to be fulfilled. Manual intervention from a Customer Service Representatives (CSR) is required to process those orders and inform customers. CSRs should be able to view them as a list of tasks, and be able to update the status of individual tasks. Which action should be taken for these orders as part of the inventory update job in order to handle this scenario optimally?
A) Add notes on such orders.
B) Raise alerts for such orders.
C) Place such orders on hold.
D) Add instructions on such orders.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: B |
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