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Salesforce Consumer Goods Cloud Accredited Professional Sample Questions:

1. Universal Containers (UC) is a Communications Cloud customer. They want to use the Communications Cloud CPQ solution for their residential B2C use case. Their main goal is to have a short sales process that lasts no more than three days. Since this is a B2C use case, users will buy the products directly or reach out to Agents to purchase the products for them. UC also wants to consider a flexible option for authenticated community users.
What should a Consultant propose to meet UC's requirements?

A) Create a Custom Buyflow (OmniScript) invoked from Account Object for Order Creation and perform CPQ actions on the Order Object.
B) Use the Sales Process OmniScript that includes Lead, Opportunity, Quote, Order objects and perform CPQ actions on Quote Object.
C) Create a Custom Buyflow (OmniScript) invoked from Account Object for Quote creation and perform CPQ actions on Quote Object.
D) Use Out of the Box Cart on Opportunity that creates Quote and then perform CPQ actions on Order, created from Quote.

2. Universal Containers (UC) is rolling out a new offer, which must be fulfilled using Industries Order Management. During fulfillment, the orchestration must integrate with the provisioning system, which accepts a different payload for activation and deactivation of the service.
What is the recommended approach for designing the orchestration while minimizing unnecessary configurations?

A) Create two Orchestration Plan Definitions, one having the Activation Orchestration item and the other with Deactivation Orchestration item. Set conditions on Orchestration items based on product action.
B) Create one Orchestration Plan Definition with two Orchestration item definitions having mutually exclusive conditions on the product action. Configure Scenario to include both Add and Disconnect actions.
C) Create two Orchestration Plan Definitions, one having the Activation Orchestration item and the other with Deactivation Orchestration item. Configure scenarios to map Activation to Add action and Deactivation to Delete action.
D) Create two Orchestration Plan Definitions, one having the Activation Orchestration item and the other with the Deactivation Orchestration item. Configure one scenario to map Activation to Add action and Deactivation to Disconnect action.

3. How can a merchandiser perform a check-in to log the arrival time and geo coordinates for an inventory-check appointment?

A) Check-in through Salesforce Mobile App
B) Check-in through standard location picker Lightning Web Component in Salesforce Mobile App
C) Check-in through Einstein Vision
D) Check-in through Salesforce Maps on mobile

4. Which Statement is accurate regarding Action Plan Templates?

A) They can be Cloned
B) They cannot be setup in the mobile application
C) They can be associated with Assessment Task Definitions and Component Tasks
D) They can be deleted

5. United Telecom's (UT) current architecture has two systems, one which is sales facing (internal) and the other which is external facing (web channels). Currently, the product catalog is maintained separately in both systems. As part of their digital transformation, UT has introduced Communications Cloud.
What approach should a Consultant recommend for maintaining the product catalog during their digital transformation?

A) Maintain the product catalog in Communications Cloud Enterprise Product Catalog and use Digital Commerce APIs to extract the catalog to the web channels.
B) Introduce a new product catalog primary application that will synchronize both Communications Cloud and the web channels when updates occur.
C) Manage the product catalog internally using Communications Cloud and use Cart APIs to expose the product catalog to web via OmniOut.
D) Maintain the product catalog in Communications Cloud and periodically synchronize to the web channels automatically.

Solutions: