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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. What is the most efficient way to automatically reset qualifying points for high volume Loyalty Programs?

A) Create Schedule-Triggered Flow that to be executed every night This flow will scan the expired reset Period at the Group Level and rese the points using the out-of-the-box Reset point flow action
B) Use the out-of-the-box 'Reset Qualifying Points" data processing engine and trigger its execution using, for instance, a Schedule-Triggered Flow.
C) Develop an Apex Time Trigger to scan all Member Currencies and reset Qualifying points every time a reset period has expire
D) The reset period is defined at the Tier Group level; Loyalty Management will automatically process it every night to ensure efficient point calculation

2. A company has decided to use Loyalty Management for customer retention, which will lead to increased revenue. Based on market research, the company decided to make the points available for its Loyalty Program Members after the return period of 14 days is over.
What is the best solution to meet the company's business requirements?

A) Enable Escrow Points
B) Enable Deferred Points
C) Install App Exchange
D) Enable Pending Points

3. Universal Containers (UC) plans to implement Salesforce Loyalty Management for a new Loyalty program; however, its operations team remains skeptical about the Loyalty solutions, such as rules, processes, and benefit types.
Which option should UC consider when planning its implementation to ensure staff is helping to boost adoption and engagement?

A) Describe the initiative to the Chief Marketing Officer team for their approval
B) Define a strategy led by marketing and involving the analytics team.
C) Define a strategy led by marketing and involving the finance team.
D) Define a company-wide initiative, including an operations team.

4. A Loyalty Program Manager has proposed a new promotion with the following redemption requirements on their non-qualifying points for the two respective tiers.
* for Gold-tier members, a single non-qualifying point is equal to $2 if the total purchase value is $200 or more.
* for Gold-tier members, a single non-qualifying point is equal to $1 if the total purchase value is less than
$200.
* for Gold-tier members, a single non-qualifying point is equal to $1, irrespective of the total value of the purchase.
Considering the above requirements, which three redemption rule options should be selected for the proposed promotion?

A) "Gold" tier member with the transaction amount is >= $200, then "Outcome": non-qualifying point deduction = transaction amount / 2.
B) "Gold" tier member with the transaction amount is >= $200, then "Outcome": non-qualifying point deduction = transaction amount.
C) "Gold" tier member with the transaction amount is >= $200, then "Outcome": tier-qualifying multiplier
=2
D) "Blue" tier member with any transaction amount is <= $200, then "Outcome"; non-qualifying point deduction = transaction amount.
E) "Blue" tier member with any transaction amount, then "Outcome": non-qualifying point deduction = transaction amount.

5. Northern Trail Outfitters an online clothing store has recently enabled the Loyalty Program. Which objects count toward data storage capacity?

A) Person Account, Loyalty Member Tier, Orders, Loyalty Program Members
B) Person Account, Loyalty Ledgers, Cases, Loyalty Program Currency
C) Person Account, Email Messages, Transaction Journals, Loyalty Member Currency
D) Person Account, Orders, Loyalty Program Members, Transaction Journals

Solutions: