SAP C-BOSUP-90 : SAP Certified Support Associate - Incident Management with SAP BusinessObjects

  • Exam Code: C-BOSUP-90
  • Exam Name: SAP Certified Support Associate - Incident Management with SAP BusinessObjects
  • Updated: Aug 22, 2026
  • Q & A: 80 Questions and Answers

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SAP C-BOSUP-90 Exam Syllabus Topics:

SectionObjectives
Troubleshooting and Incident Resolution- Common system and user issues
  • 1. Login and access issues
    • 2. Report and dashboard errors
      User and Security Management- Authentication and authorization concepts
      • 1. Security configuration basics
        • 2. User roles and access rights
          SAP BusinessObjects Support Fundamentals- Incident handling processes and support workflow
          • 1. Support roles and responsibilities
            • 2. Incident lifecycle overview
              SAP BusinessObjects Architecture and Components- System architecture overview
              • 1. Server components and services
                • 2. Repository and database structure
                  System Monitoring and Maintenance- Performance and availability monitoring
                  • 1. Basic system health checks
                    • 2. Log analysis and diagnostics

                      SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

                      1. Which application within Root Cause Analysis should be used to add a Technical System?

                      A) System Conflict Resolution
                      B) System Maintenance
                      C) Diagnostic Setup
                      D) Agent Administration


                      2. What are benefits of SAP Notes to the installed base? (Choose two)

                      A) One SAP Note can cover multiple technical issues.
                      B) They allow customers to find solutions for their own product issues.
                      C) SAP Notes inform customers about corporate strategy.
                      D) They allow support consultants to quickly provide solutions for problems which have already been solved before.


                      3. When processing a message it is not always clear what should be documented.
                      What is a best practice when including information in the message?

                      A) Putting too much information in the internal memos makes the case confusing and harder for others to use the information.
                      B) Contact the customer each time you need detailed information about their installation.
                      C) Documenting information is not required because other colleagues will contact the customer when they take over the message.
                      D) Maintaining detailed internal memos saves time in the long run and contributes to knowledge transfer.


                      4. What are key success factors in message solving? (Choose two)

                      A) At first, try to guess.
                      B) Focus on solving the customer's issue.
                      C) Put yourself in the customer's shoes.
                      D) Work without additional help.


                      5. What characterizes On the Job Enablement sessions?

                      A) They are workshops coordinated by the Partner Services Adviser (PSA).
                      B) They are chargeable add-ons.
                      C) They are not available to Channel partners.
                      D) They are open workshops.


                      Solutions:

                      Question # 1
                      Answer: B
                      Question # 2
                      Answer: B,D
                      Question # 3
                      Answer: D
                      Question # 4
                      Answer: B,C
                      Question # 5
                      Answer: A

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