EMC E20-918 : IT-as-a-Service Expert Exam for Cloud Architects

  • Exam Code: E20-918
  • Exam Name: IT-as-a-Service Expert Exam for Cloud Architects
  • Updated: Oct 22, 2026
  • Q & A: 98 Questions and Answers

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EMC E20-918 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Trust, Security and Compliance20%- Risk management and security controls
- Data protection and privacy
- Identity and access management
Topic 2: Service Design and Management15%- Automation and orchestration
- Service lifecycle management
- Monitoring, reporting and optimization
Topic 3: Organizational and Governance Planning20%- Roles and responsibilities
- Policy and compliance framework
- ITaaS governance model
Topic 4: ITaaS Planning and Design25%- Architecture and infrastructure design
- Financial modeling and chargeback
- Service catalog definition
- Service level management
Topic 5: Discovery, Assessment and Evaluation20%- Business and IT alignment
- Gap analysis and requirements gathering
- Current state analysis

EMC IT-as-a-Service Expert Exam for Cloud Architects Sample Questions:

Question #1

You are working with an independent software vendor to deploy a new SaaS-based application into an organization's private cloud. The application supports REST and SAML binding for authentication. Which cloud single sign-on solution would best fit the needs of this SaaS application?

  • A. OAuth
  • B. OpenID
  • C. SCIM
  • D. LDAP
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #2

The human resources division of your organization is planning to deploy their health and benefits application into the corporate hybrid cloud. The goal is to provide off-site employees access to their records data from a centralized resource that is protected by the organization's security and compliance guidelines.
The manager of the human resources division would prefer to pay for the use of this application with no fixed guarantee, paying for only the resources consumed.
Which VMware vCenter Chargeback cost model would best fit the needs of the human resources division?

  • A. Utilization-based
  • B. Resource-based
  • C. Allocation-based
  • D. Fixed
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #3

A regional accounting and analytics firm headquartered in Seattle, WA has built a profitable business selling a portfolio of financial services to several large local enterprises. The company's flagship applications process large volumes of enterprise-internal financial data within IT operations.
Recently, the firm has established small remote offices in Hong Kong, Seoul, and Beijing to grow in the Far East.
The business is critically dependent on its data processing capabilities, and recognizes the need for ITaaS transformation. They are seeking guidance on a suitable IT governance model.
What type of model should you recommend, and why?

  • A. Distributed by geography, to address different regional regulations
  • B. Federated by application, to ensure creation of customized services for each application
  • C. Centralized at headquarters, to maximize security and minimize compliance risk
  • D. Hybrid by location and application, to eliminate silos and promote growth
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #4

A hosting company has experienced a sudden increase in customer interest and wishes to implement ITaaS. They are now hosting online shopping applications for several retail computer and electronics companies.
Developers in the customer companies have the ability to publish applications and changes to their stores. Shoppers access these stores using a variety of mobile applications and web browsers.
What should be addressed when migrating to ITaaS and implementing a service catalog for the retail and electronic companies?

  • A. Tenant separation
  • B. Support for multiple CMDB systems
  • C. Integration of multiple hypervisors
  • D. On-demand resource pool creation
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #5

A bank is building a private cloud. They plan to offer services to customers and administrative staff. Each group has access to different levels of sensitive data with different performance characteristics. In addition, the bank must comply with PCI regulations when handling certain types of data on a small number of services.
What should a cloud architect recommend to the bank during the cloud design phase?

  • A. Implement multi-tenancy trust zones through the service catalog for customers and staff.
    Implement service orchestration to support the performance requirements.
    Create resource pools to restrict access to regulated data.
  • B. Implement multi-tenancy trust zones through the service catalog for customers and staff.
    Implement RBAC through the service catalog to protect regulated data.
    Create resource pools to support the performance characteristics.
  • C. Implement multi-tenancy trust zones through the service catalog for customers and staff.
    Implement IT security mechanisms to protect regulated data.
    Create resource pools to support the performance characteristics.
  • D. Implement multi-tenancy trust zones through the service catalog for regulated data. Implement
    RBAC through the service catalog to protect customer and staff data.
    Create resource pools to support the performance characteristics.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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