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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. What is the primary function of a "load balancer" in front of a pool of AICC UAP web servers?

A) To manage the workload of individual agents.
B) To load the software onto agent computers.
C) To balance the audio levels of calls.
D) To distribute incoming agent connection requests evenly across the servers to prevent overload on any single one.

2. In a capacity planning scenario, if the average handle time is 5 minutes and you receive 240 calls in a 2-hour period, what is the offered traffic in Erlangs?(Formula: Erlangs = (Number of calls * AHT in hours) / Period in hours)

A) 1200 Erlangs
B) 20 Erlangs
C) 10 Erlangs
D) 5 Erlangs

3. During the sizing of an AICC solution, the Erlang B formula is primarily used to determine the required number of what specific resource, considering a target service level and acceptable blockage rate?

A) Number of IVR ports
B) Number of concurrent agents
C) Amount of storage for call recordings
D) Number of trunk lines (circuits)

4. The primary function of a Session Border Controller (SBC) in an AICC network is to increase the compression ratio of voice codecs to save bandwidth.

A) True
B) False

5. When sizing the database server for AICC, which type of database workload is most typical?

A) A mix of transactional (e.g., recording CDRs) and analytical (e.g., generating reports) queries.
B) The database is only used for storing configuration.
C) Purely transactional workloads.
D) Purely analytical workloads.

Solutions: