ISEB ISEB-ITILV3F : ITIL Foundation Certificate in IT Service Management
- Exam Code: ISEB-ITILV3F
- Exam Name: ITIL Foundation Certificate in IT Service Management
- Updated: Sep 05, 2026
- Q & A: 162 Questions and Answers
About ISEB ISEB-ITILV3F Exam Questions
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ISEB ISEB-ITILV3F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| The ITIL Service Lifecycle | - Service Transition - Continual Service Improvement - Service Strategy - Service Design - Service Operation |
| Generic Concepts and Definitions | - Roles and responsibilities - Processes and functions |
| Service Management as a Practice | - Purpose and objectives of Service Management - Key definitions and terms |
| Selected Processes and Functions | - Service Desk - Service Level Management - Change Management - Incident Management - Problem Management |
| Technology and Architecture | - Supporting tools and technologies |
ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:
One of the five major aspects of Service Design is the design of service solutions. Which of the following does this include?
- A. Only capabilities needed and agreed
- B. Requirements, resources and capabilities needed and agreed
- C. Only requirements needed and agreed
- D. Only resources and capabilities needed
Which of the following BEST describes a Service Request?
- A. Anything that the customer wants and is prepared to pay for
- B. A request from a User for information, advice or for a Standard Change
- C. Any request or demand that is entered by a user via a Self-Help web-based interface
- D. Any Request For Change (RFC) that is low risk and can be approved by the Change
Manager without a Change Advisory Board (CAB) meeting
The Left-hand side of the Service V Model represents requirements and specifications. What does the right-hand side of the Service V Model represent?
- A. Roles and responsibilities required for an effective service management implementation
- B. The business value that can be expected from a given service
- C. Validation and Testing
- D. Performance and capacity requirements of services and IT infrastructure
What is the BEST description of the purpose of Service Operation?
- A. To decide how IT will engage with suppliers during the Service Management Lifecycle
- B. To deliver and manage IT Services at agreed levels to business users and customers
- C. To proactively prevent all outages to IT Services
- D. To design and build processes that will meet business needs
Which of the following are Service Desk organizational structures?
1. Local Service Desk
2. Virtual Service Desk
3. IT Help Desk
4. Follow the Sun
- A. 1, 2 and 3 only
- B. 1, 2 and 4 only
- C. 1, 3 and 4 only
- D. 2, 3 and 4 only
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