ISEB ISEB-ITILV3F : ITIL Foundation Certificate in IT Service Management
- Exam Code: ISEB-ITILV3F
- Exam Name: ITIL Foundation Certificate in IT Service Management
- Updated: Oct 29, 2026
- Q & A: 162 Questions and Answers
About ISEB ISEB-ITILV3F Exam Questions
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ISEB ISEB-ITILV3F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| The ITIL Service Lifecycle | - Service Transition - Continual Service Improvement - Service Strategy - Service Design - Service Operation |
| Generic Concepts and Definitions | - Roles and responsibilities - Processes and functions |
| Service Management as a Practice | - Purpose and objectives of Service Management - Key definitions and terms |
| Selected Processes and Functions | - Service Desk - Service Level Management - Change Management - Incident Management - Problem Management |
| Technology and Architecture | - Supporting tools and technologies |
ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:
One of the five major aspects of Service Design is the design of service solutions. Which of the following does this include?
- A. Only capabilities needed and agreed
- B. Requirements, resources and capabilities needed and agreed
- C. Only requirements needed and agreed
- D. Only resources and capabilities needed
Correct Answer: B 🗳️
Which of the following BEST describes a Service Request?
- A. Anything that the customer wants and is prepared to pay for
- B. A request from a User for information, advice or for a Standard Change
- C. Any request or demand that is entered by a user via a Self-Help web-based interface
- D. Any Request For Change (RFC) that is low risk and can be approved by the Change
Manager without a Change Advisory Board (CAB) meeting
Correct Answer: B 🗳️
The Left-hand side of the Service V Model represents requirements and specifications. What does the right-hand side of the Service V Model represent?
- A. Roles and responsibilities required for an effective service management implementation
- B. The business value that can be expected from a given service
- C. Validation and Testing
- D. Performance and capacity requirements of services and IT infrastructure
Correct Answer: C 🗳️
What is the BEST description of the purpose of Service Operation?
- A. To decide how IT will engage with suppliers during the Service Management Lifecycle
- B. To deliver and manage IT Services at agreed levels to business users and customers
- C. To proactively prevent all outages to IT Services
- D. To design and build processes that will meet business needs
Correct Answer: B 🗳️
Which of the following are Service Desk organizational structures?
1. Local Service Desk
2. Virtual Service Desk
3. IT Help Desk
4. Follow the Sun
- A. 1, 2 and 3 only
- B. 1, 2 and 4 only
- C. 1, 3 and 4 only
- D. 2, 3 and 4 only
Correct Answer: B 🗳️
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