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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

Question 1

What would be the next step in the continual service improvement (CSI) model after:
1. What is the vision?
2. Where are we now?
3. Where do we want to be?
4. How do we get there?
5. Did we get there?
6. ?

A. How much did it cost?
B. What is the value on investment (VOI)?
C. How do we keep the momentum going?
D. What is the return on investment (ROI)?

Question 2

Which of the following statements about service asset and configuration management is/are CORRECT?
1. A configuration item (CI) can exist as part of any number of other CIs at the same time
2. Choosing which CIs to record will depend on the level of control an organization wishes to exert

A. 1 only
B. 2 only
C. Both of the above
D. Neither of the above

Question 3

Which BEST describes a situation in which the emergency change advisory board (ECAB) is used?

A. Outside the normal working hours of the business unit.
B. During peak or holiday periods when emergencies are more likely to occur.
C. In an emergency when it is not possible to convene a full CAB.
D. Following a full change advisory board (CAB) to resolve any outstanding agenda items.

Question 4

Which of the following are reasons why ITIL is successful?
1 . ITIL is vendor neutral
2 . It does not prescribe actions
3 . ITIL represents best practice

A. 1 and 2 only
B. 1 and 3 only
C. 2 and 3 only
D. All of the above

Question 5

Which of the following BEST describes 'partners' in the phrase "people, processes, products and partners"?

A. Customers
B. The facilities management function
C. Suppliers, manufacturers and vendors
D. Internal departments

Solutions: