EXIN ITIL : ITIL Foundation (V4)

  • Exam Code: ITIL
  • Exam Name: ITIL Foundation (V4)
  • Updated: Oct 02, 2026
  • Q & A: 505 Questions and Answers

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EXIN ITIL Exam Syllabus Topics:

SectionWeightObjectives
Four Dimensions of Service Management18%- Value streams and processes
- Partners and suppliers
- Organizations and people
- Information and technology
ITIL Management Practices17%- Technical management practices
  • 1. Deployment management
    • 2. Release management
      - General management practices
      • 1. Relationship management
        • 2. Continual improvement
          • 3. Information security management
            - Service management practices
            • 1. Incident management
              • 2. Service level management
                • 3. Problem management
                  ITIL Service Value System20%- Service value chain
                  - Guiding principles
                  - Continual improvement
                  - Practices
                  - Governance
                  Key Concepts of Service Management12%- Products and services, service offerings
                  - Stakeholders: customers, users, sponsors, providers
                  - Value, value co-creation, service, service management
                  Service Value Chain Activities15%- Improve
                  - Engage
                  - Plan
                  - Obtain/build
                  - Design and transition
                  - Deliver and support
                  Guiding Principles18%- Progress iteratively with feedback
                  - Focus on value
                  - Start where you are
                  - Keep it simple and practical
                  - Think and work holistically
                  - Optimize and automate
                  - Collaborate and promote visibility

                  EXIN ITIL Foundation (V4) Sample Questions:

                  Question #1

                  Identify the missing word in the following sentence.
                  A customer define is the [?] for a service and takes responsibility for the outcomes of service consumption.

                  • A. products
                  • B. Resources
                  • C. Requirements
                  • D. Suppliers
                  Reveal Solution  Discussion  0

                  Correct Answer: C  🗳️

                  Question #2

                  Which is provided by the 'engage' value chain activity?

                  • A. Ensuring that stakeholder expectations for quality are met
                  • B. Ensuring that service components are available when needed
                  • C. Ensuring that services are operated to meet agreed specifications
                  • D. Ensuring that stakeholder needs are understood by the organization
                  Reveal Solution  Discussion  0

                  Correct Answer: D  🗳️

                  Question #3

                  Which BEST describes the purpose of the 'improve' value chain activity?

                  • A. To continually improve all products and services across all value chain activities
                  • B. To organize a major improvement initiative into several smaller initiatives
                  • C. To ensure a shared understanding of the vision and improvement direction for all products and services
                  • D. To make new and improved services and features available for use
                  Reveal Solution  Discussion  0

                  Correct Answer: A  🗳️

                  Explanation: Only visible for Exams4Collection members. You can sign-up / login (it's free).

                  Question #4

                  How should an organization prioritize incidents?

                  • A. Assess the availability of the appropriate support team.
                  • B. Create an order of incidents based on the dates and times when they were logged.
                  • C. Ask the user for their preferred resolution timeframe.
                  • D. Use an agreed classification which is based on the business impact of the incident.
                  Reveal Solution  Discussion  0

                  Correct Answer: D  🗳️

                  Question #5

                  How can a service consumer contnbute to the reduction of nsk?

                  • A. By managing the detailed level of risk on behalf of the service provider
                  • B. By fully understanding then own requirements for the service
                  • C. By ensuring that the service provider's resources are correctly configured
                  • D. By providing the service in accordance with requirements
                  Reveal Solution  Discussion  0

                  Correct Answer: B  🗳️

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