WGU Principles-of-Management : Principles of Management at Western Governors University(IAC1)

  • Exam Code: Principles-of-Management
  • Exam Name: Principles of Management at Western Governors University(IAC1)
  • Updated: Aug 31, 2026
  • Q & A: 50 Questions and Answers

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WGU Principles-of-Management Exam Syllabus Topics:

SectionWeightObjectives
Ethics, Social Responsibility & Change Management15%- Managing Change & Innovation
  • 1. Organizational development and innovation
    • 2. Forces and resistance to change
      - Ethics & Corporate Social Responsibility
      • 1. Stakeholder management and sustainability
        • 2. Ethical decision-making frameworks
          Organizing & Organizational Structure20%- Organizational Design
          • 1. Mechanistic vs organic structures
            • 2. Departmentalization and authority
              • 3. Team-based and matrix structures
                - Human Resource Management
                • 1. Legal and ethical HR considerations
                  • 2. Staffing, training, and performance management
                    Planning & Strategic Management20%- Decision Making
                    • 1. Group decision-making techniques
                      • 2. Rational and bounded rationality models
                        - Foundations of Planning
                        • 1. SWOT analysis and strategic formulation
                          • 2. Mission, vision, and goals
                            • 3. Strategic, tactical, and operational planning
                              Leading & Motivation25%- Motivation & Communication
                              • 1. Maslow, Herzberg, Expectancy theory
                                • 2. Conflict resolution and team dynamics
                                  • 3. Interpersonal and organizational communication
                                    - Leadership Theories & Styles
                                    • 1. Transformational vs transactional leadership
                                      • 2. Trait, behavioral, and contingency theories
                                        Controlling & Quality Management20%- Control Process
                                        • 1. Corrective action and feedback loops
                                          • 2. Establishing standards and measuring performance
                                            - Operations & Quality Control
                                            • 1. Total Quality Management (TQM)
                                              • 2. Balanced scorecard and performance metrics

                                                WGU Principles of Management at Western Governors University(IAC1) Sample Questions:

                                                Question 1

                                                In which situation would it be reasonable for an employer to accommodate the needs of a worker with a disability? Choose 1 answer

                                                A. Providing a Braille keyboard for a worker who is visually impaired
                                                B. Providing an environment for a mentally ill worker where the worker does not have to interact with others
                                                C. Providing a list of accommodations that the company is willing to make available to all potential employees
                                                D. Providing a germ-free environment for a worker participating in a bone marrow transplant program


                                                Question 2

                                                Which process is used to verify that deliverables are correct and complete? Choose 1 answer

                                                A. Quality Control
                                                B. Quality Assurance
                                                C. Quality Collaboration
                                                D. Quality Cooperative


                                                Question 3

                                                Which conflict-resolution technique would be most effective in helping create a shared goal that cannot be attained without the cooperation of each of the conflicting parties? Choose 1 answer

                                                A. Authoritative command
                                                B. Avoidance
                                                C. Superordinate goals
                                                D. Communication


                                                Question 4

                                                The person supervising a new advertising campaign was not sure that the team fully understood the technical side of the product they were working on and wanted to get a different perspective.
                                                Which technique would be most appropriate in stimulating conflict?
                                                Choose 1 answer

                                                A. Authoritative command
                                                B. Appointing a devil's advocate
                                                C. Bringing in outsiders
                                                D. Compromise


                                                Question 5

                                                Which organizational concept best describes a manager assigning tasks to various employees? Choose 1 answer

                                                A. Segmentation
                                                B. Division of labor
                                                C. Teamwork
                                                D. Integration


                                                Solutions:

                                                Question 1
                                                Answer: A
                                                Question 2
                                                Answer: A
                                                Question 3
                                                Answer: C
                                                Question 4
                                                Answer: C
                                                Question 5
                                                Answer: B

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