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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. The customer has an urgent request for network tuning in a specific area due to significant cases of call drop, with the promise of increasing business opportunity in another area which is mainly in the hands of the other supplier (competitor), what's the correct way to answer this request?

A) This additional service improves the partnership between NSN and customer along with the high probability to increase the business and NSN's footprint. Therefore I will act to complete this additional service as soon as possible without a PO.
B) I will escalate this customer request to the Customer Team and ask to approve the related risk order.
C) It's a major network problem for which NSN could get the blame: therefore I will act to complete this additional service as soon as possible without hassling the customer with any administration.
D) I assure the customer that NSN is going to solve the problem by our professional network planning and optimization service, but in order to obtain all required resources and tools, it's necessary to have a purchase order to start the activities.

2. Which are the main CM interfaces?

A) FM, Care, NOC management, Field maintenance management, NPO.
B) FM, PM, NOC management, Field maintenance management, SM.
C) FM, PM, NOC management, Field maintenance management, NPO, customer and vendors.
D) PM, NOC management, Field maintenance management, NPO, SM.

3. By which trigger is Accrued Cost transferred to Actual Cost?

A) Trouble Ticket/Work Order Closed.
B) Subcontractor invoice received.
C) Trouble Ticket/Work Order issued to subcontractor.
D) Goods Receipt (GR) booked.

4. What is the MOST effective way to convince the customer to agree to changes in contractual scope?

A) Collect data and formulate supporting business case with tangible and comprehensive analysis of impact to the business case and profitability.
B) Request that customer does an industry benchmark.
C) Collect data and formulate supporting business case showing free services already delivered and material gap between contract scope and actual delivery.
D) Request that NSN does an industry benchmark.

5. Which statement describes BEST the purpose of a Transition plan?

A) The transition plan documents the handover from sales to service execution.
B) The transition plan is used to get management approval for project execution.
C) The Transition plan defines in detail how the project will transfer operation and responsibility to deliver contractual scope.
D) The transition plan nominates the Project Manager and describes the Scope of Work.

Solutions: