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| Section | Objectives |
|---|---|
| Topic 1: Strategy Foundations | - Understanding business context and customer strategy - Role of a strategy designer in Salesforce ecosystem |
| Topic 2: Stakeholder Alignment and Communication | - Facilitating cross-functional collaboration - Communicating strategy and design outcomes |
| Topic 3: Measurement and Iteration | - Defining success metrics and KPIs - Iterative design improvement cycles |
| Topic 4: Ideation and Prototyping | - Design thinking principles - Rapid prototyping and validation approaches |
| Topic 5: Research and Insights | - Customer insights and data interpretation - Qualitative and quantitative research methods |
| Topic 6: Experience Design and Journey Mapping | - Service and experience blueprinting - Customer journey mapping techniques |
Question 1
Complete the sentence: "Odds are you won't come out of your ideation sessions with well-formed concepts. Instead, you can take the raw ideas you generate during brainstorming and shape them into ________."
A. Concepts
B. Frameworks
C. Strategies
D. Brainstorming Sessions
Question 2
Based on the Jobs to be Done framework, why must Jobs be defined on a conversation with the client?
A. Because they know the ultimate problem they are trying to solve.
B. Because they can be taught what to use a product for.
Question 3
True or False? The relation between Dashboard Component and Report is 2:1.
Which means that for every Report up to 2 Dashboards components can be generated.
A. TRUE
B. FALSE
Question 4
Can Salesforce Call Center be integrated with third party CTI systems?
A. Yes, through Open CTI
B. Yes by default
C. No
Question 5
Which Filter responds to this definition: " Filter a report by the child object using WITH or WITHOUT conditions. Add subfilters to further filter by fields on the child object. "
A. Advanced Filters
B. Filters based on a Formula Field
C. Cross Filter
D. Filter Logic
E. Field Filter
Solutions:
| Question 1 Answer: A | Question 2 Answer: A | Question 3 Answer: B | Question 4 Answer: A | Question 5 Answer: C |
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