Salesforce Strategy-Designer : Salesforce Certified Strategy Designer

  • Exam Code: Strategy-Designer
  • Exam Name: Salesforce Certified Strategy Designer
  • Updated: Aug 31, 2026
  • Q & A: 230 Questions and Answers

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Salesforce Strategy-Designer Exam Syllabus Topics:

SectionObjectives
Topic 1: Strategy Foundations- Understanding business context and customer strategy
- Role of a strategy designer in Salesforce ecosystem
Topic 2: Stakeholder Alignment and Communication- Facilitating cross-functional collaboration
- Communicating strategy and design outcomes
Topic 3: Measurement and Iteration- Defining success metrics and KPIs
- Iterative design improvement cycles
Topic 4: Ideation and Prototyping- Design thinking principles
- Rapid prototyping and validation approaches
Topic 5: Research and Insights- Customer insights and data interpretation
- Qualitative and quantitative research methods
Topic 6: Experience Design and Journey Mapping- Service and experience blueprinting
- Customer journey mapping techniques

Salesforce Certified Strategy Designer Sample Questions:

Question 1

Complete the sentence: "Odds are you won't come out of your ideation sessions with well-formed concepts. Instead, you can take the raw ideas you generate during brainstorming and shape them into ________."

A. Concepts
B. Frameworks
C. Strategies
D. Brainstorming Sessions


Question 2

Based on the Jobs to be Done framework, why must Jobs be defined on a conversation with the client?

A. Because they know the ultimate problem they are trying to solve.
B. Because they can be taught what to use a product for.


Question 3

True or False? The relation between Dashboard Component and Report is 2:1.
Which means that for every Report up to 2 Dashboards components can be generated.

A. TRUE
B. FALSE


Question 4

Can Salesforce Call Center be integrated with third party CTI systems?

A. Yes, through Open CTI
B. Yes by default
C. No


Question 5

Which Filter responds to this definition: " Filter a report by the child object using WITH or WITHOUT conditions. Add subfilters to further filter by fields on the child object. "

A. Advanced Filters
B. Filters based on a Formula Field
C. Cross Filter
D. Filter Logic
E. Field Filter


Solutions:

Question 1
Answer: A
Question 2
Answer: A
Question 3
Answer: B
Question 4
Answer: A
Question 5
Answer: C

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