WGU Operations-Management : WGU Operations Management (C215, VDC2)

  • Exam Code: Operations-Management
  • Exam Name: WGU Operations Management (C215, VDC2)
  • Updated: Aug 05, 2026
  • Q & A: 72 Questions and Answers

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WGU Operations-Management Exam Syllabus Topics:

SectionObjectives
Quality Management- Total Quality Management (TQM)
- Six Sigma and Continuous Improvement
Supply Chain and Inventory Management- Just-in-Time (JIT) and Lean Operations
- Supply Chain Design and Logistics
- Inventory Models and Control Systems
Operations Management Foundations- Operations Strategy and Competitiveness
- Introduction to Operations and Productivity
Forecasting and Planning- Demand Forecasting Methods
- Aggregate Planning
Process Design and Analysis- Process Mapping and Flow
- Capacity Planning and Bottlenecks
Project and Operations Scheduling- Scheduling Techniques
- Project Management Basics

WGU Operations Management (C215, VDC2) Sample Questions:

1. What are two strategic objectives for every member of the supply chain?
Choose 2 answers

A) Becoming more efficient
B) Finding the best distribution location
C) Increasing end-customer demand
D) Reducing production and delivery times
E) Increasing cost effectiveness


2. Which statement is true about capacity requirements planning (CRP)?

A) Available capacity is compared to calculated workloads of relevant items.
B) Each product item is individually addressed regardless of relevant holistic processes.
C) Production capacity is created for future production items.
D) Human capital adequacy is analyzed for given work centers and production items.


3. What is the primary purpose in using the master production schedule (MPS) in the marketing department of an organization?

A) To manage the demand for promised deliveries
B) To identify new product demand
C) To create demand for promised deliveries
D) To control the production department


4. Which term means to schedule a job that starts immediately, regardless of the due date?

A) Backward scheduling
B) Finite loading
C) Infinite loading
D) Forward scheduling


5. A company is experiencing an unusual amount of deliveries that are either late or an incorrect quantity.
Which type of system is used to identify and manage this type of problem?

A) ERP (enterprise resource planning)
B) MRP (material requirements planning)
C) FMS (flexible manufacturing system)
D) CRP (capacity requirements planning)


Solutions:

Question # 1
Answer: A,E
Question # 2
Answer: A
Question # 3
Answer: A
Question # 4
Answer: D
Question # 5
Answer: B

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