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Avaya 3000.2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

Question 1

Which two hunt groups support Forward Hunt Group Calls? (Choose two.)

A. Collective Call Waiting
B. Collective
C. Longest Waiting
D. Rotary
E. Sequential

Question 2

When implementing a SIP trunk, what allows a backup ARS before waiting for a trunk timeout?

A. ARS:Alternate Route
B. SIP line:Call Initiation Timeout = 0
C. ARS:Alternate Route Wait Time = 0
D. SIP line:Check OOS

Question 3

You have just installed the Customer Call Reporter (CCR) server. The customer wants to have the supervisor have real-time status of all groups and agents. They also want to set and see alarms (e.g., low agents logged-in) on the same view. Is this possible?

A. Yes, but you can see real-time status against Queue and Agents in a View tab; alarms must show in another view.
B. Yes, but you also need to keep the mailing client (e.g., Outlook, Lotus) open; an email will be sent in real-time.
C. Yes, but a supervisor has to install the CCV software.
D. No, this feature only works using the Compact Contact Center.
E. Yes, provide the correct settings in Supervisor Views.

Question 4

Secure Digital (SD) card commands can be invoked from which three sources? (Choose three.)

A. Avaya phones
B. IP Office Manager
C. System Status Application (SSA)
D. IP Office System Monitor
E. VoiceMail Pro Client

Question 5

A customer dials 9 to access an outside line on their system. They are reporting a problem when attempting to use the call log feature on their IP Phones where the 9 is not being dialed, so these calls are failing to complete. What should be done to resolve this issue?

A. This is not supported on Avaya IP phones.
B. Add a Short Code to the User for secondary Dial tone.
C. Add a 9 to the prefix field on the line form of the outgoing trunks.
D. Add an extra 9 in the telephone number field of the ARS Short Code.

Solutions: