Avaya 7392X : Avaya Aura® Call Center Elite Implementation Exam

  • Exam Code: 7392X
  • Exam Name: Avaya Aura® Call Center Elite Implementation Exam
  • Updated: Aug 30, 2026
  • Q & A: 64 Questions and Answers

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About Avaya 7392X Exam Questions

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  • Avaya Aura Core Components Support Certification is distinguished among competitors. Avaya Aura Core Components Support certification can give them an edge at that time easily when candidates appear for a job interview employers seek to notify something which differentiates the individual to another.
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  • Avaya Aura Core Components Support have the knowledge to use the tools to complete the task efficiently and cost effectively than the other non-certified professionals lack in doing so.
  • Avaya Aura Core Components Support will be confident and stand different from others as their skills are more trained than non-certified professionals.

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Certification Path for Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam

The Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation certification path includes only one 7392X certification exam.

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Major Objectives of This Test

The Avaya 7392X exam focuses on how trained and proficient you are in working with the ABCs of the Aura Call Center Elite platform. This demonstrates your efficiency in assigning key responsibilities to the right agent, which include collecting queuing, and delivering essential voice work items. Additionally, it polishes your decision-making skills so you can create a notable judgment in choosing the agent who will handle tasks ― whether it’s the first available employee, the least busy personnel, or the one with the best skills in relation to the customer’s needs. This is very important, most especially among Avaya Aura Communication Managers, so they can provide utmost service and support.

Are you interested in shaping your Avaya Aura Call Center Elite skills? Then accomplish the Avaya 7392X exam and demonstrate your expertise in handling relevant tasks associated with the management of voice work items. For you to further know this test, we’ve gathered all key aspects that you need to be aware of, from the test details to core objectives to recommended training resources.

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22174

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Avaya 7392X Exam Syllabus Topics:

SectionObjectives
Call Center Elite Features- Agent and skill management
  • 1. Skill preferences and routing
    • 2. Business Advocate (BA)
      • 3. Expert Agent Selection (EAS)
        - Vectoring and routing
        • 1. VDN and vector processing
          • 2. Call treatment logic
            • 3. Look-Ahead Interflow
              Configuration and Administration- Call center setup
              • 1. VDN and vector configuration
                • 2. Hunt groups and skill groups
                  • 3. Feature Access Codes (FAC)
                    Reporting and Monitoring- Call center reporting systems
                    • 1. BCMS (Basic Call Management System)
                      • 2. CMS / Avaya IQ reporting
                        • 3. Real-time and historical reporting
                          Advanced Call Handling- Routing strategies
                          • 1. Conditional call treatment
                            • 2. Skill-based routing
                              • 3. Greatest Need / Service Level Maximizer (SLM)
                                Avaya Aura Call Center Architecture- Core components and architecture
                                • 1. Media Server functions
                                  • 2. Session Manager integration
                                    • 3. Communication Manager role

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