Microsoft MB2-868 : Microsoft Dynamics CRM 2011 Applications
- Exam Code: MB2-868
- Exam Name: Microsoft Dynamics CRM 2011 Applications
- Updated: Sep 05, 2026
- Q & A: 102 Questions and Answers
About Microsoft MB2-868 Exam Questions
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Microsoft MB2-868 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Work with Microsoft Dynamics CRM Sales Applications | - Manage leads and opportunities
|
| Topic 2: Use Microsoft Dynamics CRM Reporting and Analysis Features | - Create and use reports
|
| Topic 3: Manage Microsoft Dynamics CRM Applications | - Manage personal options and settings
|
| Topic 4: Work with Microsoft Dynamics CRM Marketing Applications | - Manage marketing lists
|
| Topic 5: Work with Microsoft Dynamics CRM Service Applications | - Manage service activities
|
Microsoft Dynamics CRM 2011 Applications Sample Questions:
In Microsoft Dynamics CRM 2011, you need to create a marketing campaign that offers a discounted price
on a product.
What should you do?
- A. Create a new Price List and a new Price List Item record for the campaign product with the reduced price.
- B. Update the price in the Price List Item record of the campaign product.
- C. Create a new Product record for the campaign product with the reduced price.
- D. Update the list price of the campaign product.
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A lead stored in Microsoft Dynamics CRM 2011 does not want to purchase any products.
You need to disqualify the lead and remove it from the list of open leads.
What should you do?
- A. Change the status of the lead to No Longer Interested.
- B. Convert the lead to an opportunity with a rating of Cold.
- C. Convert the lead to a contact and then deactivate the contact record.
- D. Change the rating of the lead to Cold.
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Which of the following types of personal charts can you create by using the Chart Designer in Microsoft Dynamics CRM 2011? (Choose al that apply.)
- A. multi-series charts
- B. single-series charts
- C. scatter charts
- D. funnel charts
The customer service department employs supervisors and agents.
Each supervisor may simultaneously manage up to four agents.
In Microsoft Dynamics CRM 2011, you need to configure a service that requires a supervisor and an
agent.
How should you define the capacities of the supervisor and of the agent?
- A. In the user record, set the supervisor with a capacity of 1, and the agent with a capacity of 4.
- B. In the service, set the supervisor with a capacity of 1, and the agent with a capacity of 4.
- C. In the user record, set the supervisor with a capacity of 4, and the agent with a capacity of 1.
- D. In the service, set the supervisor with a capacity of 4, and the agent with a capacity of 1.
You need to configure the Case Summary Table report for all customers and cases as shown in the exhibit
by setting the vertical and horizontal groups.
(Click the Exhibit button.) What should you do?
- A. Set Severity as the First Vertical Group, set Customer as the First Horizontal Group, and set Status Reason as the Second Horizontal Group.
- B. Clear existing filters. Set Customer as the First Vertical Group, set Status Reason as the Second Vertical Group, and set Case Type as the First Horizontal Group.
- C. Set Customer as the First Vertical Group, set Status Reason as the Second Vertical Group, and set Severity as the First Horizontal Group.
- D. Clear existing filters. Set Case Type as the First Vertical Group, set Customer as the First Horizontal Group, and set Status Reason as the Second Horizontal Group.
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