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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: NPSP Configuration and Development | 25% | - Account Model Configuration - Contacts and Households - NPSP Settings and Preferences - Relationships Management - Affiliations Configuration - Data Model Design for Nonprofits |
| Topic 2: Donations and Fundraising Management | 20% | - Recurring Donations (Recurring GAU) - Donation Management - Opportunity and GAU Configuration - Donations Batch Processing - Grant Management - Payment Methods and Processing |
| Topic 3: Constituent Management | 20% | - Affiliations and Memberships - Relationships and Groupings - Contact and Organization Records - Household Management - Segmentations and Campaigns |
| Topic 4: Analytics and Reporting | 15% | - Custom Report Types - Rollup Summary Fields - Success Metrics Definition - Nonprofit Reporting Templates - Reports and Dashboards for Nonprofits |
| Topic 5: Solution Design and Implementation | 20% | - User Adoption and Training Planning - NPSP Best Practices - Customization vs Configuration Decisions - Requirements Gathering - Integration with External Systems - Data Migration Strategies |
Question 1
A nonprofit organization needs an email marketing tool that will measure email engagement and evaluates the fit of prospective supporters. Which two factors should the consultant recommend?
A. Marketing Cloud Measures
B. Pardot Scoring
C. Marketing Cloud Reporting
D. Pardot Grading
Question 2
i. A Salesforce admin changes an Engagement Plan Template as requested by the development team. The development manager expects to see the changes reflected on an existing Engagement Plan using that Template on a campaign.
Why is the development manager unable to see the Template changes?
A. The development manager requires additional permissions for the new Engagement Plan Template changes.
B. Engagement Plan Template changes must be accepted by the user on the Template detail record first.
C. Changes to Engagement Plan Templates only affect new Engagement Plans.
D. Engagement Plan Template changes need to propagate through the platform.
Question 3
A nonprofit needs more insight into why some corporate sponsorships are closing and why others are lost. They want to evaluate information including pipeline value, number of opportunities. Pardot score, win/lost percentage, stage value, and a table of opportunities. The system admin wants to deploy a solution quickly.
Which solution should a consultant recommend?
A. B28 Marketing Analytics
B. Insights Platform Data Integrity
C. NPSP Advanced Mapping
D. Salesforce Reports
Question 4
A system admin used NPSP Contact Merge and notices the number of household accounts has changed from 12,345 to 12,300 and is concerned that accounts have been lost.
What is the likely cause for the missing accounts?
A. The merge automatically creates Household Accounts.
B. The merge automatically deletes any empty Household Accounts without Contacts or Opportunities.
C. The merge combines Household Accounts with Contacts.
D. The merge converts Household Accounts to Household custom object records.
Question 5
The executive director at a nonprofit needs to understand the overall summary of individuals engaged with the organization across multiple channels, including donations, volunteer shifts, and event attendance. What can the consultant deliver to help them achieve this summary by channel?
A. Create a User Hierarchy to report by user with the Opportunity, Contact, and Campaign records owned representing donation, volunteer, and event channels and their Campaign Memberships.
B. Create an Account Hierarchy to see the number of people related to each household, and their associated Contact records with Campaign Memberships and Opportunities by channel.
C. Create a Role Hierarchy to summarize the number of Opportunity records associated with each user, and the Campaign Memberships associated with the Primary Contact on the Opportunity by channel.
D. Create a Campaign Hierarchy to see the number of people associated with each donation, shift, and event, by channel with Campaign Memberships.
Solutions:
| Question 1 Answer: B,D | Question 2 Answer: C | Question 3 Answer: A | Question 4 Answer: B | Question 5 Answer: D |
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