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Salesforce Sales-Con-201 Exam Syllabus Topics:

Salesforce Certified Sales Cloud Consultant Sample Questions:

1. Sales stages are shared between sales methodologies at Cloud Kicks. There are three product lines with unique sales methodologies. A few sales stages overlap between the three product lines. What should the consultant do?

A) Create three opportunity stages.
B) Create three sales processes.
C) Create three account teams.

2. It is challenging for the sales operations team to provide Universal Containers with accurate and insightful reports due to the poor quality and high volume of Account, Contact, and Lead data. As the team performs data cleansing, productivity has been impacted, leading to inefficiency and low adoption. What should the consultant do first?

A) Install and configure a data cleansing app from AppExchange.
B) Create a data management plan and a data quality dashboard.
C) Use Duplicate Rules to identify and report data quality issues.

3. Universal Containers continues to see substantial growth year-over-year. Outside sales reps think their territories are too dense to cover adequately. Leadership has decided to modify the existing sales territories and hire additional staff to make the account allocations more manageable. Some states will change from one territory to two or more smaller territories. In these instances, accounts will need to be reassigned to new territories. Sales operations wants to review the territory account assignments and verify the accuracy before the changes are reflected in Sales Cloud. How should the consultant show sales operations what the data will look like after the change?

A) Install the Territory Health Assessment app from AppExchange.
B) Develop reports and dashboards that compare the existing and new territories.
C) Run the updated assignment rules in the Planning State and view the accounts on the territory detail page.

4. Universal Containers (UC) deployed Sales Cloud 3 months ago to the North American sales teams. One of the reasons UC selected Sales Cloud is its mobile support which provides flexibility for sales reps. How should the consultant assure UC's management that Sales Cloud is being successfully adopted on mobile devices?

A) Review the user profiles for mobile device permissions.
B) Download the Login History report and filter by device type.
C) Report on the opportunity records created on a mobile device.

5. Cloud Kicks (CK) has requested a Statement of Work (SOW) that clearly details who will train users on new features and how the training will be delivered. Which section of a SOW should the consultant discuss with CK to meet the requirement?

A) Background
B) Terms and Conditions
C) Scope

Solutions: