[Dec 17, 2021] Exams4Collection 6211 Exam Practice Test Questions (Updated 54 Questions) [Q26-Q43]

[Dec 17, 2021] Exams4Collection 6211  Exam Practice Test Questions (Updated 54 Questions)

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Avaya 6211 Exam Syllabus Topics:

Topic	Details
Topic 1	Multimedia Configuration and Administration| AACC Multimedia System Monitoring and Routines| AACC with POM Integration| Describe the Communication Control Toolkit components.

 

NEW QUESTION 26
Which Avaya Aura Contact Center component is the application agents used to handle voice and non-voice contacts?

• A. Contact Center Manager Administration (CCMA)
• B. Contact Center Manager Server (CCMS)
• C. Contact Center Multimedia (CCMM)
• D. Avaya Agent Desktop (AAD)

Answer: D

 

NEW QUESTION 27
A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outbound campaigns.
Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application,provides this functionality?

• A. the Outbound Campaign Management Tool
• B. the CCMA
• C. the E-mail Manager
• D. the Multimedia Contact Manager

Answer: A

 

NEW QUESTION 28
You want to perform a backup of the Contact Center database.
Which tool do you use to perform the backup?

• A. Data export utility
• B. High Availability
• C. Database Maintenance utility
• D. Ref Client

Answer: C

 

NEW QUESTION 29
Where are all agents used in the Avaya Aura Contact Center POM integration administered?

• A. Contact Center Manager Administration
• B. Avaya IQ
• C. Avaya Proactive Outreach Manager
• D. Avaya Aura Experience Portal

Answer: C

 

NEW QUESTION 30
After adding and configuring the Contact Center Multimedia (CCMM) server, ad available to you based on information stored within the CCMM server database.
Which two new report types are now available for report creation under the Public Report Template folder? (Choose two.)

• A. Outbound Reports
• B. Multimedia Reports
• C. Configuration Reports
• D. Call-by-Call Reports
• E. Contact Summary Reports
• F. Agent Performance Reports

Answer: B,E

 

NEW QUESTION 31
When you installed the Contact Center software, a set of default or sample applications are installed Which are two of the three default or sample applications? (Choose two.)

• A. MultimediaFlow
• B. ContactFlow
• C. Primary
• D. Secondary

Answer: A,B

 

NEW QUESTION 32
What is defined for Agent Blending skillsets to decide when agents transition from Outbound to Inbound and when agents are returned to Outbound activities?

• A. Route Point
• B. Call Presentation Class
• C. Script
• D. Thresholds

Answer: C

 

NEW QUESTION 33
Which template would you assign to an Inbound skillset so it can be monitored by the POM Blending Service?

• A. Skillset Template
• B. Blending Template
• C. POM Template
• D. Agent Template

Answer: B

 

NEW QUESTION 34
When handling Contact Center Multimedia (CCMM) Email contact, which component logs on to the outbound mailboxes on the Email server and sends out messages such as Auto-acknowledgements, Auto-replies, or Agent composed replies?

• A. the Inbound Message Handler
• B. the Rules Engine
• C. the Outbound Message Handler
• D. the Outbound Campaign Management Tool

Answer: C

 

NEW QUESTION 35
Which Communication Control Toolkit server software component i used to import bulk resouroes from the Windows server into the CCT database?

• A. CCT Reference Client
• B. CCT API
• C. CCT Trace Control
• D. CCT Console

Answer: D

 

NEW QUESTION 36
Which Avaya Aura Contact Center component is required for Contact Center Multimedia deployment?

• A. SIP Connector
• B. API Server
• C. Avaya Aura Media Server
• D. Agent Desktop

Answer: D

 

NEW QUESTION 37
Which tool displays the status counts for each multimedia contact type?

• A. Contact Center Database Maintenance
• B. Multimedia Dashboard
• C. Contact Center Database Dashboard
• D. Multimedia Data Management

Answer: B

 

NEW QUESTION 38
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur.
Which multimedia prefix Is used for an Outbound skillset?

• A. EM_
• B. IM_
• C. VM_
• D. OB_

Answer: D

 

NEW QUESTION 39
During contact handling, agents can create a callback to a customer.
Where are the Agent Desktop callback minimum and maximum timers configured?

• A. Agent Desktop Configuration, Resources
• B. Agent Desktop Configuration, User Settings
• C. Agent Desktop Configuration, Default Closed Reasons
• D. Agent Desktop Configuration, General Settings

Answer: D

 

NEW QUESTION 40
Which Avaya Aura Contact Center component requires the Communication Control Toolkit and Contact Center Multimedia components?

• A. Contact Center Manager Administration
• B. Session Initiation Protocol
• C. Avaya Agent Desktop
• D. Contact Center Manager Server

Answer: C

 

NEW QUESTION 41
Which Orchestration Designer intrinsic is used for Multimedia contacts?

• A. LOG
• B. CONTACT TYPE
• C. QUIT
• D. WAIT

Answer: B

 

NEW QUESTION 42
A customer wants to implement a Voice and Multimedia Contact Center.
In addition to the Avaya Aura Contact Center (AACC) server, which two functional server types can be integrated Into the Voice and Multimedia Contact Center architecture? (Choose two.)

• A. Corporate Web server
• B. Corporate Email server
• C. Terminal server
• D. FTP server

Answer: A,B

 

NEW QUESTION 43
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