[Feb 23, 2022] 3313 Exam Dumps - Try Best 3313 Exam Questions - Exams4Collection
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NEW QUESTION 41
You are experiencing issues with voice treatments being played to callers. You believe there may be a problem with the co-resident Avaya Aura Server (AAMS).
Where would you go to find AAMS related errors?
- A. Alarms page in the system status section of the AAMS Element Manager
- B. Alarm Viewer in the AAMS server utility
- C. Windows Application Event Log on the AAMS
- D. Event logs located in D:\Avaya\Logs\MAS on the AAMS
Answer: A
NEW QUESTION 42
A technician is troubleshooting a hung call under Public Tabular Displays > Standard Skillset Display.
When using the Phantom Scan Utility (Pscan) to view waiting calls, what will occur when you select a Call ID and click the Clear button?
- A. The call is removed from the utility and from the Real Time Display Report.
- B. The call is disconnected and you must refresh the Real-Time Display Report.
- C. The call is removed from the Real-Time Display Report and the call is disconnected.
- D. The call is removed from the utility but will remain on the Real-Time Display Report
Answer: D
NEW QUESTION 43
Which two options are available (or controlling the generation of licensing alarms by a standalone Avaya Media Server (Avaya MS) (Choose two.)
- A. Real Time Usage Active License Percentage
- B. Avaya MS Nodal Licensing alarms are disabled by default.
- C. Licenses Exhausted
- D. Windows Event Viewer\Windows Logs\Applications and Services
- E. Usage above threshold
Answer: C,E
NEW QUESTION 44
The Application Event Log contains events generated by installed application and software such as the AACC component. Most AACC component log entries in the Application Event log.
What is the AACC Application source type for contact center manager server (CCMS) core services and the License manager?
- A. service control Manager
- B. SC
- C. Ngen
- D. servicing
Answer: D
NEW QUESTION 45
The Avaya Aura Contact Center installer initiates a series of individual application installations, with each one creating its own log file.
If an application installation fails, which directory provides detailed logs on the installation failure?
- A. C: Avaya\Logs\Sysops\MSiLogs\InstallLogs
- B. C: Avaya\Logs\Sysops\UniversalInstall
- C. C:Avaya\Logs\Sysops\MSiLogs
- D. C: Avaya\Logs\Sysops\MSiLogs\ContactCenterManagerAdministration
Answer: C
Explanation:
Explanation
https://downloads.avaya.com/css/P8/documents/100142076
NEW QUESTION 46
You created a user in Center Manager Administration (CCMA), but the user is not able to login as user after mapping this account.
Which utility can user to verify what accounts have been created and mapped on the CCMA server?
- A. CCMA >User agent
- B. CCMA > User Logins
- C. Manager Administration > User accounts
- D. Manager Administration configuration > CCMA User Migration
Answer: A
NEW QUESTION 47
A Contact Center administrator reports that when attempting to add an agent they are unable to assign a Domain User Name from the list of browsed user accounts. The account status is shown as "Assigned".
What has caused this condition?
- A. The Domain User Name has already been mapped to an existing CCT agent.
- B. The Domain User Name has been deleted from the Domain Controller, and is no longer available for selection.
- C. The Contact Center administrator does not have the required permissions on the Domain Controller to make this account selection.
- D. The Contact Center Manager Administration (CCMA) server is not connected to the Domain Controller.
Answer: D
NEW QUESTION 48
Which SIP component supports both H.323 and SIP protocol architecture, and which common media streaming protocol is supported?
- A. Back to Back User Agent (B2BUA) with TLS
- B. Network Routing Service with TCP and UDP
- C. SIP Redirect Server with RTP
- D. SIP Gateway with Real-Time Protocol (RTP)
- E. SIP Gateway Manager with transport Layer Security (TLS)
Answer: D
NEW QUESTION 49
The Server Control and Monitor Utility (SCMU) is one of the AACC Core Common Components. Which three functions can be performed from the SCMU? (Choose three.)
- A. Enable/Disable High Availability (HA) Switchover
- B. Shutdown or Start up Contact Center
- C. Start or Stop High Availability (HA) System
- D. Display status of component services
Answer: D
NEW QUESTION 50
In a Voice and Multimedia Contact Server with an Avaya Aura Media Server (AAMS) co-resident installation, how are license keys provided to the AAMS?
- A. When the AAMS is configured as a Media Server in CCMA, Contact Center Server pushes the license keys to the AAMS.
- B. When the AAMS is configured as a Media Server in CCMA, Contact Center License Manager pushes the license keys to the AAMS.
- C. Contact Center Manager Administration (CCMA) supplies license keys as required.
- D. WebLM is configured on the AAMS to provide the required license keys.
Answer: C
NEW QUESTION 51
The SIP CTI link between a SIP-enabled Avaya Aura Contact Center (AACC) and Application Enablement Services (AES) employs secure communication.
Which three objectives does secure communication commonly aim to achieve? (Choose three.)
- A. Authorization
- B. Integrity
- C. Private Key
- D. Confidentiality
- E. Public Key
Answer: A,B,D
NEW QUESTION 52
You have downloaded and installed the SQuirreL SQL Client. Once you launch the application, you must define a connection to the Cache database.
What is the first step in creating the connection to the database?
- A. Click on Connect to
- B. Click on Aliases
- C. Click on AACC-DATABASE-CCMS
D .Click on Startup
Answer: B
NEW QUESTION 53
Avaya Agent Desktop (AAD) is not displaying any Communication Control Toolkit (CCT) resource.
From CCT Administration, what three checks would you make for CCT configuration issues? (Choose three.)
- A. Verify that the CDNs configured on the telephone are configured as addresses in CCT.
- B. Verify that the domain account has at least one address assigned in CCT.
- C. Verify that the DNs configured on the telephone are configured as addresses in CCT.
- D. Verify that the domain account AAD is running under is configured in CCT.
Answer: A,C,D
NEW QUESTION 54
On the Avaya Aura Contact Center (AACC) server, under Apps > Certificate Manager > Security Configuration, the web Services Security Level is currently set to Security On.
Which three applications will utilize HTTPS-secured connections for inbound and outbound network communication? (Choose three.)
- A. Contact Center Multimedia (CCMM) Administration
- B. Database Webadmin
- C. Agent Desktop
- D. Outbound Campaign Management Tool
Answer: A,B,D
NEW QUESTION 55
When troubleshooting Avaya Aura Contact Center (AACC) system faults, you can use the SGM Management Client to view the status of the connection to which two components? (Choose two.)
- A. Session Manager (Voice inbound proxy)
- B. Communication Manager (voice inbound proxy)
- C. Application Enablement services (CTI proxy)
- D. APS server (Presence proxy)
Answer: A,C
NEW QUESTION 56
Avaya Aura Contact Center supports implementing Secure Real-Time Transport Protocol (SRTP) for voice contacts within the Contact Center. SRTP is an extension to the Real-Time Transport Protocol (RTP) to support secure real-time communications. The primary use of SRTP is to encrypt and authenticate voice over IP on the network.
Before implementing SRTP in Contact Center, you must have TLS on which three links? (Choose three.)
- A. Communication Manager (CM) to Contact Center
- B. Session Manager (ASM) to Contact Center
- C. Contact Center to Avaya Aura Media Server (AAMS)
- D. Agent telephones to Communication Manager (CM)
Answer: B,C,D
Explanation:
Explanation
https://downloads.avaya.com/css/P8/documents/100178588
NEW QUESTION 57
At an elevated level, engineers have designed the architecture of SIP around four (4) varieties of components.
Which SIP entity is comprised of two sub-components, where one component initiates SIP requests and the other component responds to requests?
- A. Back-to-Back User Agent
- B. SIP Gateway
- C. SIP Gateway Manager
- D. User Agent
Answer: D
NEW QUESTION 58
An agent is configured to handle e-mail multimedia contacts. The agent is able to receive, read, and reply to e-mails using the Avaya Aura Agent Desktop (AAAD). However, the agent cannot open attachments in inbound e-mails.
What is a possible cause of this problem?
- A. .NET 3.5 Service Pack 1 is not installed on the agent's computer.
- B. The agent has not been granted "open E-mail Attachments" rights in Contract Center multimedia (CCMM).
- C. The agent's web browser is not set for the correct character encoding.
- D. Internet Explorer is not set as the default browser on the agent's computer.
Answer: C
NEW QUESTION 59
Which two virtualization environments does Avaya Aura Contact Center (AACC) support? (Choose two.)
- A. VMware ESXi 4.x
- B. Citrix XEN Server
- C. Microsoft Hyper-V
- D. VMware ESXi 5.x
Answer: A,C
NEW QUESTION 60
At an elevated level, engineers have designed the architecture ol SH' around ttv<> varlel les of component s.
Which SIP component is comprised of two subcomponents, where one component initiates SIP the other component responds to requests?
- A. SIP Gateway
- B. SIP Gateway Manager
- C. User Agent
- D. Back to-Back User Ag
- E. SIP Server
Answer: C
NEW QUESTION 61
When a call is placed, a SIP Invite message is sent (for example: INVITE sip:Joe@abc_sample.corn). What is the next message sent in this sequence?
- A. 200 Ringing
- B. 200 ACK
- C. 180 ACK
- D. 180 Ringing
Answer: B
NEW QUESTION 62
Which two visualization technologies are supported for Avaya Aura Contact Center (AACC)? (Choose two.)
- A. VMWare vSphere 3.0
- B. Microsoft Hyper-V
- C. VMWare vSphere 4.0
- D. Microsoft Virtual Server
- E. XenSecure Xen 3.1.2
Answer: B,C
NEW QUESTION 63
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