Latest SAP C_C4H510_04 PDF and Dumps (2021) Free Exam Questions Answers
Pass Your SAP Certified Application Associate C_C4H510_04 Exam on Dec 09, 2021 with 82 Questions
SAP C_C4H510_04 Exam Description:
The “SAP Certified Application Associate – SAP Service Cloud 2011 ” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.
NEW QUESTION 15
Which tools can you use to dispatch a service technician to an open demand ticket? Note: There are 3 correct Answers to this question.
- A. FSM
- B. Time recording
- C. MRS
- D. Manual Routing
- E. Activity Planner
Answer: A,C,D
NEW QUESTION 16
Which types of work distribution are possible for routing tickets in SAP Service Cloud? Note: There are 3 correct Answers to this question.
- A. Employee work distribution
- B. Territory work distribution
- C. Organizational work distribution
- D. Service category distribution
- E. Account work distribution
Answer: A,B,C
NEW QUESTION 17
Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?
- A. Countries, workflow rules, integrations
- B. Countries, business processes, business users
- C. Countries, business processes, integrations
- D. Countries, data workbench, form templates
Answer: C
NEW QUESTION 18
Which objects are required to create a service ticket? Note: There are 2 correct Answers to this question.
- A. Transaction
- B. Customer
- C. Maintenance plan
- D. Contracts
Answer: A,B
NEW QUESTION 19
Which of the following access restriction types are available in SAP Service Cloud? Note: There are 3 correct Answers to this question.
- A. No Access
- B. Full Access
- C. Unrestricted
- D. Restricted
- E. Define Specific Restriction
Answer: A,C,D
NEW QUESTION 20
Which master data is synchronized unidirectionally from SAP Service Cloud to SAP CRM?
- A. Social media profiles
- B. Territories
- C. Products
- D. Accounts
Answer: A
NEW QUESTION 21
Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management? Note: There are 2 correct Answers to this question.
- A. Registered products
- B. Installed bases
- C. Service contracts
- D. Contacts
Answer: A,D
NEW QUESTION 22
Which of the following objects can you assign to an installed base at an item level? Note: There are 3 correct Answers to this question.
- A. Product
- B. Registered product
- C. Maintenance plan
- D. Text
- E. Warranty
Answer: A,B,D
NEW QUESTION 23
What are the advantages of using the mash-up approach when integrating an SAP BusinessObjects BI system? Note: There are 3 correct Answers to this question.
- A. Existing reports can be reused
- B. No security issues with mashup outside of corporate network
- C. Real-time data access
- D. No additional authorization concept is required
- E. Offline access is available
Answer: A,C,D
NEW QUESTION 24
Which of the following options are features within the Analytics framework? Note: There are 2 correct Answers to this question.
- A. You can create new custom reports based on join data sources.
- B. With the mashup approach, offline access to an SAP BusinessObjects BI system is available.
- C. You can add custom fields in data sources and reports.
- D. With the Dashboard Designer, KPIs can be joined to a new data source.
Answer: A,C
NEW QUESTION 25
What are the essential configuration steps to automatically create a service ticket when an e-mail comes in? Note: There are 3 correct Answers to this question.
- A. Set up service categories and service catalogs.
- B. Create an account with the e-mail address of the customer.
- C. Configure the e-mail address in the communication channel.
- D. Set scoping questions and outgoing e-mail details in fine-tuning.
- E. Create an e-mail template for responses.
Answer: C,D,E
NEW QUESTION 26
To which objects can you directly assign a registered product? Note: There are 2 correct Answers to this question.
- A. Installed base
- B. Maintenance plan
- C. Territory
- D. Appointment
Answer: A,B
NEW QUESTION 27
When should you use the templates provided in the Data Workbench?
- A. When there is unstructured legacy data
- B. When data volume is low
- C. When the Mass Change Account Data tool is used
- D. When customer data needs to be loaded quickly
Answer: D
NEW QUESTION 28
What must you consider when you want to upload master data to SAP Service Cloud using templates?
Note: There are 2 correct Answers to this question.
- A. You will need to create an initial file based on predefined fields.
- B. Data can be loaded or changed only once.
- C. You will need to cleanse the legacy data.
- D. The migration execution requires an approval from SAP Cloud Support.
Answer: A,C
NEW QUESTION 29
You request external prices from SAP ERP for your contract document. What do you need to display a valid condition record in SAP Service Cloud?
- A. Pricing procedure
- B. Price list
- C. Price scale
- D. Cross-selling list
Answer: A
NEW QUESTION 30
You have configured the Service Level Agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for that? Note: There are 2 correct Answers to this question.
- A. The system background job for SLA determination runs every 30 minutes and has not been executed yet.
- B. The question related to SLAs must be activated in project scoping.
- C. The determination rules have been configured, but not activated.
- D. A workflow rule has to be scheduled to trigger the determination.
Answer: B,C
NEW QUESTION 31
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C_C4H510_04 Free Exam Study Guide! (Updated 82 Questions): https://drive.google.com/open?id=1MoKkPl-gZo5_4wtvO1-fPICq374gbXcK
