Microsoft Dynamics 365 MB-240 Dumps | Updated Feb 14, 2022 - Exams4Collection
Master 2022 Latest The Questions Microsoft Dynamics 365 and Pass MB-240 Real Exam!
How to study the MB-240: Microsoft Dynamics 365 for Field Service Exam
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NEW QUESTION 41
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings.
Solution: You implement the following configuration changes:
1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.
2) Assign an Hourly Markup percentage to each Resource Pay Type.
3) Assign Resource Pay Types to the applicable Pay Type.
4) Create Business Closures.
5) Create Bookable Resources with Hourly Rates and Work Hours.
Does this meet the goal?
- A. Yes
- B. No
Answer: A
NEW QUESTION 42
You are in charge of setting up the new Dynamics 365 CE Field Services environment for your company.
As the field Service Administrator, you need to configure the field service settings for work orders for your environment.
Which three work order settings can be configured by the Field Service Administrator? Each correct answer presents a complete solution.
- A. Default work order type
- B. Work order invoice creation
- C. Auto generate resource requirement for work order
- D. Auto generate work order for agreement booking
- E. Default work order completed status
Answer: A,C,E
NEW QUESTION 43
You are a Dynamics 365 for Field Service Mobile customizer.
Your mobile technicians indicate that when in offline mode, they do not have access to the same data set that is available online. Offline mode contains less account and work order data, and users cannot see warehouses.
You need to determine which updates to make within the mobile project so that technicians can see the appropriate information.
Which three actions should you choose? Each correct answer presents a complete solution.
- A. Update View filters.
- B. Update Synchronization setting to Always Full Sync.
- C. Update the Max Sync Records setting.
- D. Update the entity Mode to Online and Offline.
- E. Update entity Sync Filter.
Answer: C,D,E
Explanation:
Section: Manage field service mobility
NEW QUESTION 44
You are a Dynamics 365 for Field Service Administrator. You configure Route Scheduling Optimization (RSO)and publish the schedule.
One of your schedulers indicates two of their resources are not getting work orders assigned.
You need to determine reasons why the two resources are not assigned work orders through RSO.
Which three options should you choose? Each correct answer presents a complete solution.
- A. Optimize Schedule field is not set to Yes.
- B. The Work Location field is not set to Onsite.
- C. Start Location and End Location fields are not the same.
- D. Work Hours is not properly configured for days being optimized.
- E. Scheduling Method is not set to Optimize.
Answer: A,C,E
NEW QUESTION 45
Contoso, Ltd has just acquired a new company in order to increase the services it offers to its customers. Contoso, Ltd. wants to ensure that it is able to track all of the stages in its service management workflow, including the services offered by the new service company.
You need to configure Dynamics 365 CE for Field Services to ensure that all of the necessary status values are configured correctly to track your company's unique business process.
Which action must you perform?
- A. Create the necessary service task values.
- B. Create the necessary sub-status values.
- C. Edit the existing system status field values.
- D. Create the necessary system status values.
Answer: B
Explanation:
Section: Configure field service applications
NEW QUESTION 46
You are a Dynamics 365 for Field Service Administrator.
You need to add two compressor sub-components to one of the refrigerator customer assets, in the environment and set up the sub-components for the customer asset.
What must you do to properly set up the assets?
- A. Set the Master Asset on the sub-components to the refrigerator Customer Asset record.
- B. Click View Hierarchy on the refrigerator customer asset record.
- C. Add the compressor sub-components as customer asset records.
- D. Add the compressor sub-components as sub-assets on the refrigerator customer asset record.
Answer: D
NEW QUESTION 47
You are a Dynamics 365 for Field Service Mobile Administrator (FSM).When technicians log into FSM, they receive the following message:
"Your organization has not configured Field Service Mobile."
You log into FSM and cannot reproduce the issue with your login.
What must you do to fix the issue?
- A. Update the Security Roles for the FSM project within Woodford.
- B. Update the Priority for the FSM project within Woodford.
- C. Set Enabled for Field Service Mobile to Yes for all Bookable Resources.
- D. Update the Security Roles for all Bookable Resources within Dynamics 365.
Answer: A
Explanation:
Explanation
https://docs.microsoft.com/en-us/dynamics365/field-service/mobile-faq
NEW QUESTION 48
DRAG DROP
You are a Dynamics 365 for Field Service Dispatcher.
You need to use the schedule board to find resources for a work order. The work order can be completed by any resource who has the correct piece of equipment and who is available at 9:00 A.M during a selected week.
Which four steps must you take, in sequence, to successfully implement this capability within the schedule board? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:
Answer:
Explanation:
Section: Schedule and dispatch work orders
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/multi-resource-scheduling-requirement-groups
NEW QUESTION 49
The field service team manager needs you to give a new technician user access to the system. The technicianwill use the mobile application to fill out work orders when they are onsite doing filed work to repair factorymotors at customer sites. When the dispatcher takes vacation, the new technician user will manage dispatcher functions.Which two field service security roles will the new technician user need? Each correct answer presents part ofthe solution.
- A. Field Service-User
- B. Field Service-Mobile User
- C. Field Service-App Access and Field Service -Resource
- D. Field Service-Dispatcher
Answer: C,D
NEW QUESTION 50
The company has hired a new manager to set up and configure Field Service to automatically schedule work orders to the most appropriate resource scheduling.
The manager is unable to optimize requirements and bookings related to work orders.
Which three settings are required? Each correct answer presents part of the solution.
- A. Add RSO to the profile Field Service-Administrator.
- B. Set Connect to Maps as Yes.
- C. Assign the Field Service-Administrator security role to the RSO user.
- D. Enable Resource Scheduling Optimization.
- E. Add the RSO dispatcher role to a dispatcher.
Answer: B,C,D
NEW QUESTION 51
Drag and Drop Question
You have the Universal Resource Scheduling (URS) security role.
Your organization creates a custom entity. The records for the entity need to be scheduled to resources.
You need to enable the new entity to be scheduled. You select the entity that needs to be enabled and need to continue the set up process.
Which four actions should you perform next, in sequence, to achieve the goal? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/common- scheduler/schedule-anything-with-universal-resource-scheduling
NEW QUESTION 52
A field technician is completing a job and getting ready to drive to the next job. The dispatcher needs to provide the technician with driving directions.
What should the dispatcher do?
- A. On the work order form ribbon, click Get Driving Directions.
- B. From the schedule board, click Actions and select Get Driving Directions.
- C. From the schedule board, right-click the scheduled work order and select Get Driving Directions.
- D. Select a work order from any view. On the ribbon, click Get Driving Directions.
Answer: B
NEW QUESTION 53
You are implementing Microsoft Dynamics Field Service. You create a view of all scheduled work orders for a specific city on a specific day. You need to modify the view to show completed work.
Which field should you use to filter the view?
- A. Priority
- B. Work Order Summary
- C. Sub-Status
- D. System Status
Answer: D
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-work- order-sub-statuses
NEW QUESTION 54
You are a Dynamics 365 for Field Service scheduling coordinator.
When you select the Book button on a work order, TechnicianA never shows up as available.
You need to update the system to see TechnicianA's availability.
What should you do?
- A. Set Enable for Availability Search to Yes on the TechnicianA bookable resource record.
- B. Set Real Time Mode to Yes on the Schedule Assistant view.
- C. Set Ignore Proposed Bookings to Yes on the Schedule Assistant view.
- D. Set Display on Schedule Board to Yes on the TechnicianA bookable resource record.
Answer: A
Explanation:
Explanation/Reference:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-bookable- resources
NEW QUESTION 55
Your company is expanding nationally.
You need to configure tax codes for a new territory, so the company can start to operate in the new territory.You realize that you can identify which field service record types the tax code will be applied to.
Which three Field Service record types are taxable within the new tax code? Each correct answer presents a complete solution.
- A. Services
- B. Purchase Orders
- C. Work Orders
- D. Agreements
- E. Products
Answer: A,D,E
NEW QUESTION 56
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