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CIS-ITSM Dumps PDF - CIS-ITSM Real Exam Questions Answers
The CIS-ITSM exam is a proctored exam that consists of 60 multiple-choice questions. Candidates are given 90 minutes to complete the exam, and they must score at least 70% to pass. CIS-ITSM exam is available in multiple languages, including English, French, German, Japanese, and Spanish. CIS-ITSM exam can be taken online or at a testing center.
Earning the CIS-ITSM certification can bring numerous benefits to IT professionals and their organizations. It demonstrates a strong understanding of IT service management best practices and ServiceNow's capabilities, which can lead to improved job opportunities and career growth. It also provides organizations with confidence that their IT professionals possess the necessary skills to effectively implement and manage ServiceNow ITSM solutions.
NEW QUESTION # 35
ServiceNow doesn't recommend having a service for generic requests in the service catalog.
- A. True
- B. False
Answer: B
Explanation:
Explanation
It is actually recommended to have a generic request in the Service Catalog.
NEW QUESTION # 36
Which table is used to store emergency change requests?
- A. Emergency CR [emergency_cr]
- B. Change [change]
- C. Change Request [change_request]
- D. Emergency Change Request [emergency_change_request]
Answer: C
Explanation:
All types of change requests are stored in the same table: Change Request [change_request].
NEW QUESTION # 37
An org has a requirement that an Account must always have one and only one Contact listed as Primary. So selecting one Contact will de-select any others. The client wants a checkbox on the Contact called "Is Primary" to control this feature. The client also wants to ensure that the last name of every Contact is stored entirely in uppercase characters.
What is the optimal way to implement these requirements?
- A. Write a single trigger on Contact for both after update and before update and callout to helper classes to handle each set of logic.
- B. Write a Validation Rule on the Contact for the Is Primary logic and a before update trigger on Contact for the last name logic.
- C. Write an after update trigger on Account for the Is Primary logic and a before update trigger on Contact for the last name logic.
- D. Write an after update trigger on Contact for the Is Primary logic and a separate before update trigger on Contact for the last name logic.
Answer: A
NEW QUESTION # 38
Which feature may be used to track trends related to the average resolution time by priority for Incidents compared to other customers in the same industry / number of users / region?
- A. Performance Analytics
- B. Reporting
- C. Scheduled Reports
- D. Benchmarks
Answer: A
NEW QUESTION # 39
It is possible to import multiple word documents at the same time into a knowledge base.
- A. True
- B. False
Answer: A
NEW QUESTION # 40
It is recommended to refer to problem states using the values rather than the constants.
- A. True
- B. False
Answer: B
Explanation:
It is recommended to use the constants to maintain consistency.
NEW QUESTION # 41
Which of the following variables is NOT supported within a multi-row variable set?
- A. Wide Single Line Text
- B. Label
- C. Multi Line Text
- D. Email
Answer: B
NEW QUESTION # 42
Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms. What do you recommend to your customer?
- A. Make a show/hide UI action to show only the desired CIs to the itil users
- B. Use the Principal CI class checkbox, to identify the CI classes that they want visible on the Incident, Problem, and Change forms Most Voted
- C. Add a Show field to the base cmdb table: Check the Show box on those CI records they want to display; make reference qualifier to display only the CIs with show=true
- D. Create an Access control to hide the unnecessary CIs from the itil users
Answer: B
NEW QUESTION # 43
A company has many different unit test methods that create Account records as part of their data setup. A new required field was added to the Account and now all of the unit tests fail.
What is the optimal way for a developer to fix the issue?
- A. Change the required field to be a validation rule that excludes the System Administrator profile.
- B. Create a TestDataFactory class that serves as the single place to create Accounts for unit tests and set the required field there.
- C. Add the required field to the data setup for all of the unit tests.
- D. Add a before insert trigger on Account to set the value of the required field.
Answer: B
NEW QUESTION # 44
Which of the following statements is true regarding operations that can be performed by nobody?
- A. Nobody can perform these operations except the admin and the knowledge admin.
- B. Nobody can perform these operations except the admin and anyone specified by the admin.
- C. Nobody can perform these operations except the admin.
- D. Nobody can perform these operations even the admin.
Answer: D
NEW QUESTION # 45
You have just upgraded your instance and have not migrated to multimodal change.
Using the default settings, when you click on Change > Create new, what page displays?
- A. Change Landing Page
- B. Change Form
- C. Change Interceptor
- D. Change Overview
Answer: C
NEW QUESTION # 46
Universal Containers has four sales regions: North America, APAC, EMEA, and LATAM. Each sales region is led by a VP of Sales. Each of the VPs wants to have a dashboard emailed to them every Monday morning that contains components with only the data for their region.
How can an administrator meet this requirement?
- A. Create a reporting snapshot and check the dashboard option, scheduled to be delivered on Monday mornings.
- B. Create a separate dashboard with data specific to each sales VP, scheduled to be delivered on Monday mornings.
- C. Create one dashboard using Visualforce to create a filter, scheduled to be delivered on Monday mornings.
- D. Create one dashboard that includes a filter for each region, scheduled to be delivered on Monday mornings.
Answer: B
NEW QUESTION # 47
Which of the following fields does ServiceNow recommend to move to the Advance view of the catalog item form? (Choose two.)
- A. Shopping cart label
- B. Show shopping cart
- C. Omit price in cart
- D. No subtotal
- E. No cart
Answer: C,E
NEW QUESTION # 48
In the baseline configuration, ONLY Emergency Changes require a PostImplementation Review (PIR).
- A. True
- B. False
Answer: B
NEW QUESTION # 49
Universal Containers is implementing a new lead status process and wants to be able to do the following:
* Track leads through five different status values.
* Run reports showing the duration a lead spends in each status.
* Run full Lifetime reports of a lead from creation to conversion.
* Prevent leads from skipping a lead status.
How can these requirements be met?
- A. Use custom date fields and workflow rules for each status, and use custom formula fields for calculating duration of a status. Use validation rules to prevent status skipping.
- B. Use lead history reporting to track changes in the lead status field, and use custom reporting fields to calculate status duration. Use validation rules to prevent status skipping.
- C. Use an Apex trigger to populate custom date fields for each status, and use custom formula fields for calculating duration of each status.
- D. Use field history tracking on the lead status field to track the duration of each status. Use validation rules to prevent status skipping.
Answer: A
NEW QUESTION # 50
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ServiceNow CIS-ITSM (Certified Implementation Specialist - IT Service Management) Certification Exam is designed to validate the skills and knowledge required to implement and configure ServiceNow IT Service Management (ITSM) solutions. Certified Implementation Specialist - IT Service Management certification is ideal for IT professionals, consultants, and developers who want to demonstrate their expertise in ITSM and gain recognition as a ServiceNow Certified Implementation Specialist.
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